Client Relationship Manager

3 weeks ago

London, United Kingdom Blue Legal Full time

Blue Legal are partnering with a leading law firm who are recruiting for a Client Relationship Manager focussing on Healthcare & Life Sciences to join their London office. You will play a pivotal role in executing the client strategy, collaborating with relationship partners to generate profitable revenue. The Responsibilities:Understand global Healthcare and Life Sciences dynamics and the firm’s offerings to position the firm for growth and present an integrated face to the market.Partner with lawyers to conduct white-space analysis and opportunity spotting with priority clients to develop complex, high-margin new business.Execute targeted sector-specific BD initiatives and client-centric activities to ensure the firm stays top-of-mind for strategic work.Manage a client portfolio, coordinating cross-selling of services across global practice areas and offices, including supporting internal communications.Gather, analyse, and leverage market data and external trends to inform BD strategies, support horizon scanning, and manage pipeline, locally and globally.Provide timely, high-quality input into win strategies and collaborate on market-leading pitch submissions that create compelling client proposals.Develop and manage action-oriented client account plans, focusing on white-space execution and ensuring the team sells the entire firm.Facilitate structured client feedback, monitor KPIs, drive operational efficiency, champion Salesforce usage, and ensure accurate client activity records.The Candidate:Proven experience in client development within legal or professional services, including identifying strategic opportunities and winning work, especially within the Healthcare and Life Sciences sector.Strong relationship building skills to develop trust with leaders, teams, and clients, coupled with excellent communication (writing, presentations, and reporting) and high attention to detail.Strong knowledge of HC and Life Sciences industry trends, account planning methodologies, and cross-selling strategies in professional services.Solid understanding of CRM tools and best practices, comfortable using data, analytics, and reporting to drive effective decision-making and client relationship management.Please note: Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered. We regret that our clients will not accept applications outside of these areas.

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