Senior Customer Service Advisor

2 weeks ago


Rotherham, United Kingdom Elevation Recruitment Group Full time

Benefits:


• 33 holidays (inc Bank Holidays)

• Free parking onsite

• Great working environment


Are you fluent in Italian and passionate about delivering exceptional customer service?


Elevation Recruitment Group is delighted to be working with a key client based in Rotherham, who is seeking an enthusiastic and dedicated Italian Speaking Customer Service Advisor to join their dynamic customer service team.


Italian Customer Service Advisor Key Responsibilities:


  • Responding to customer enquiries via phone, email, and chat in both Italian and English
  • Providing accurate information regarding products and services
  • Resolving customer issues in a timely and efficient manner
  • Maintaining up-to-date knowledge of company products, services, and policies
  • Collaborating with team members and other departments to ensure customer satisfaction
  • Documenting customer interactions and updating customer records


Requirements of the Italian Customer Service Advisor:


  • Fluency in Italian and English (both written and spoken)
  • Previous experience in a customer service role is preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Ability to work in a fast-paced environment


If you are an Italian-speaking individual with a passion for helping customers and want to be part of a dedicated and professional team, we want to hear from you



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