Inline Quality Assurance Associate

3 weeks ago

Bromley, United Kingdom Bank of America Full time
Job Description:

Job Title: Inline Quality Assurance Associate

Corporate Title: Officer

Location: Bromley

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Location Overview:

Join our bustling Bromley office, situated in one of London's greenest boroughs. Here you'll find plentiful and easy commuting routes, with central London just 15 minutes away by train.

Role Description:

We are recruiting for an individual to join our newly formed team of associates responsible for the completion of Inline Quality Assurance, based across Chester and Bromley. The team will cover the internal review of proposed EMEA region account openings and treasury solution implementations for Clients, who have chosen Bank of America for their treasury & cash management products and services.

As a part of the Inline Quality Assurance team the successful candidate will have the opportunity to learn a wide range of treasury products, apply critical thinking and continuously look for process improvements in order to mitigate risk.

Responsibilities:
  • You will complete Quality Assurance Checks on Treasury Products and Services.
  • You will provide structured feedback and supporting information to associates in real-time.
  • You will support the reviews of errors, to identify key themes and develop coaching and training sessions to improve performance.
  • You will partner with colleagues across the department to implement required changes to procedures and processes to mitigate risk.

What we are looking for:
  • You will be a highly organised individual who can manage multiple requests.
  • You will have an excellent attention to detail.
  • You will have the ability to analyse and work with data to determine underlying issues.
  • You will have the ability to work in a fast-paced and high-volume environment.

Benefits of working at Bank of America

UK
  • Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
  • Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
  • 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
  • The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
  • Use of a flex fund to use towards benefits
  • Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
  • Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
  • Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland's most iconic cultural institutions
  • Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America

Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Learn more about this role

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