Software Support, HR

4 weeks ago

Westerham, United Kingdom Recruitment Resolution Full time

Also open to applications from Graduates / Trainees with relevant technical subject.

Top reasons to work for this Software Client:

  • Basic salary to 45k per annum.
  • Annual bonus.
  • Hybrid working role, 2-3 days at HQ per week for the initial 6 months.
  • Occasional international travel.
  • Established software company delivering bespoke psychometric / aptitude solutions.
  • Global client base.
  • Work closely with a small, dedicated and highly trained team of Software Engineers.
  • Rewarding blend of QA & software documentation, customer & installation support & testing.
  • Real emphasis on your training and development; suit someone with a thirst for learning.
  • Excellent opportunity for career progression where you will be rewarded.
  • Collaborative, supportive and autonomous company culture.
  • Private Healthcare, Pension, 25 days Holiday.
  • Head office based 8 miles south of Bromley in Biggin Hill (own transport ideal).

Core responsibilities will typically include:

  • Support the team with new software rollouts remotely.
  • Play a vital role in the QA process throughout the software development life cycle.
  • To gain a deep understanding of bespoke products to provide technical support remotely.
  • Build and manage relationships with clients.
  • Create and contribute to the documentation of standardised processes.
  • Collaborate closely with the development team to strategize and execute comprehensive quality assurance and testing plans.
  • Assist in the coordination of testing cycles, deployment phases, and product releases while meticulously documenting discovered issues and bugs.

Expected Qualifications, Skills & Experience:

  • Relevant QA, technical support, customer support, or IT / software related work experience.
  • Demonstratable knowledge of basic software engineering principles.
  • Excellent communication skills.
  • Strong organisational and prioritisation skills.
  • A natural problem solver.
  • Keen attention to detail and driven by quality.
  • Comfortable with paid overseas travel (3 European trips (2-3 days each) in first 12 months) .

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