1st / 2nd Line Support - Manchester - Up to £32,000 DOE

2 weeks ago


Manchester, United Kingdom Oscar Technology Full time

Role: 1st / 2nd Line Support

Salary: £26-32,000 DOE + Benefits

Location: Manchester

Work Pattern: Hybrid

Summary:

A new role has opened up for a motivated and ambitious 1st / 2nd Line Support Technician to join a Manchester-based MSP, close to accessible transport links. As a key member of the team, you will be responsible for ensuring their loyal client base receive quality resolutions. This is a really exciting opportunity to join a friendly and customer-driven team.

You will be working at a company with a proven track-record of promoting from within, so this is a great opportunity to work alongside a team that will support and encourage personal growth and career progression.

The job is being offered on a hybrid basis with an initial 4 days per week in the office whilst you settle in, to then be reduced to 2-3 days.

Key duties and responsibilities:

  • Respond to client queries and issues via email, phone or ticketing system in a timely and professional manner.
  • Provide first-line / second-line technical support and troubleshooting assistance to resolve client-reported issues related to our software.
  • Contribute and document to the creation and maintenance of support documentation.
  • Assist in the delivery of technical projects
  • Monitor system alerts and notifications


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