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Digital Support Apprentice

2 months ago

Glasgow, United Kingdom QA Full time

Moving Estate Agents is an award-winning estate agency firm in Glasgow with a 20 year legacy.

For twenty years, we have been one of Glasgow’s leading estate agents.  We have helped thousands of clients buy and sell their homes, giving us exceptional and in-depth knowledge of the property market. Our team are highly skilled professionals with combined experience over 100 years’ in the property industry. You can have every confidence in our professionalism, skill and expertise and trust us to handle your house sale seamlessly and successfully.

As a Digital Support Apprentice, you will play a crucial role in the smooth operation of our office. Your main responsibilities will include:

  • Becoming a system expert using our CRM system, Alto, to manage client information, notes, and property preferences.
  • Accessing and responding to voicemails, ensuring timely call-back's to clients.
  • Monitoring and responding to emails in the Reception inbox (Outlook), addressing inquiries efficiently.
  • Making viewing feedback calls to clients and updating vendors on appointment outcomes.
  • Answering incoming calls and handling day-to-day inquiries professionally.
  • Sending end-of-day emails to update vendors on the status of their properties.
  • Collaborating with the entire office team, including estate agents, directors, finance, and legal departments.
  • Use excel to support tracking of business