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End user deployment engineer
2 months ago
Location: Enfield CouncilContact: Lewis Ashcroft at
Are you an enthusiastic and skilled IT professional looking to make an impact? Service Care is partnering with Enfield Council to find a dedicated End User Deployment Engineer to join their End User Computing team. If you have a passion for IT support and enjoy solving technical challenges, we want to hear from you
Role Overview:As an End User Deployment Engineer, you will be a key player in supporting Enfield Council's IT infrastructure. Your responsibilities will include:
- Supporting and managing all laptops, tablets, desktops, and peripherals using tools such as Active Directory, Intune Autopilot, and SCCM.
- Resolving operational issues and fulfilling service requests related to end user incidents within agreed Service Level Agreements (SLAs).
- Handling warranty repairs, new starter deployments, Windows 11 device rollouts, build management, and providing remote and deskside support across all Enfield Council sites and libraries.
Key Responsibilities:
- Delivering day-to-day IT support for End User Computing, ensuring effective and timely resolution of incidents and requests.
- Performing troubleshooting, support, and administration of Windows operating systems, Active Directory, and other relevant tools and platforms.
- Managing IT equipment and components, including peripherals, laptops, tablets, and mobile devices across various operating systems (Windows 10/11, iOS, and Android).
- Adhering to service level agreements and utilising ticket handling tools such as Service Now.
- Providing excellent customer service with strong communication skills, both written and verbal, and demonstrating adaptability and empathy in both remote and face-to-face interactions.
- Traveling across the borough to support various sites, requiring a full manual driver's license.
Essential Requirements:
- Minimum of 12 months experience in delivering IT support within an End User Computing or IT Support team.
- Technical proficiency with IT equipment and components, including peripherals, laptops, tablets, and mobile devices across multiple platforms.
- Experience in troubleshooting and administering Windows operating systems, Active Directory, Intune Autopilot, and SCCM.
- Proven ability to work with service level agreements and ticket handling systems such as Service Now.
- Strong customer service skills with effective communication and problem-solving abilities.
- Full Manual Driver's License for supporting various LBE sites across the borough.
- Desirable: Experience in a local government environment.
- ITIL Foundation or equivalent certification is advantageous.
Apply NowIf you are ready to take on this exciting challenge and contribute to a dynamic team, contact Lewis Ashcroft at for more information and to apply. Service Care and Enfield Council look forward to receiving your application
