Customer Service Executive

1 week ago

Stirling, United Kingdom M&G plc. Full time
At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.
Customer Service Executive - Permanent

The Role:

The Customer Service Executive (CSE) contributes to a positive environment which is focused entirely on delivering a great service experience. The CSE is responsible for creating and contributing to high levels of customer satisfaction by delivering exceptional support to both customers and financial advisers. This role is central to ensuring a seamless experience in new business processing and ongoing servicing requests. Working within the M&G Customer Service Operations team, the CSE upholds M&G's commitment to delivering professional, efficient, and customer-centric service.

A key requirement is the ability to understand our customers' and advisers' needs, and to understand where the role fits in the context of providing great customer service. Team work, collaboration with colleagues and the role modelling of our behaviours are essential in performing within this role. Quality and accuracy are key requirements to deliver excellent customer experience.
Individual performance and service delivery is subject to M&G's HR and people policies and is carried out within all policy, legislation and regulatory risk frameworks.

Key Responsibilities for this role:
  • To provide an excellent customer and adviser experience, supporting customers and advisers through new business and servicing journeys across a range of products
  • Accurately and efficiently process all transactions and enquiries, verifying all necessary documentation and requirements
  • Collaborate across teams, contributing to a seamless customer experience
  • Risk Management - against M&G standards and highlighting or escalating risk and discrepancies
  • Knowledge Management - keeping up to date with processes, policies and products
  • Learning and Development - actively participate in learning and development opportunities to maintain and update job knowledge and achieve personal and team objectives

Key Knowledge, Skills & Experience:
  • Experience of working in a customer service environment, preferably within life and pensions financial services
  • Understanding of pension, annuity or investment products is desirable
  • Strong organisational skills and a meticulous approach to ensure accuracy in record-keeping, documentation, and processing

Work Level: Colleague
Recruiter Name: Elizabeth Anderson
Closing Date: 2 December 2024

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader , and we welcome applications from candidates with long-term health conditions, disabilities, physical, mental health or neuro-divergent conditions. We participate in the Disability Confident 'Offer an Interview' scheme, which means that candidates with disabilities or long-term health conditions who meet the minimum criteria of a job, will be offered an interview if they 'opt in' to the scheme when applying. These candidates are also supported to ensure they have the best opportunity to demonstrate that they can do the job.

If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com

  • Customer Service Executive

    4 weeks ago

    Stirling, United Kingdom Arnold Clark. Full time

    We're currently looking for Customer Service Executives to create an outstanding customer experience in our Vauxhall branch in Stirling and help customers get excited about our products.Why choose us? 33 days' holiday allowance with room to grow Generous retail discounts Private healthcare Simplyhealth - all employees have access to a GP 24/7 and can...

  • Customer Service Executive

    3 months ago

    Stirling, United Kingdom Arnold Clark. Full time

    We're currently looking for Customer Service Executives to create an outstanding customer experience in our Vauxhall branch in Stirling and help customers get excited about our products. Why choose us? 33 days' holiday allowance with room to grow Generous retail discounts Private healthcare Simplyhealth - all employees have access to a GP 24/7 and can...

  • Customer Service Executive

    3 months ago

    Stirling, United Kingdom Arnold Clark. Full time

    We're currently looking for Customer Service Executives to create an outstanding customer experience in our Vauxhall branch in Stirling and help customers get excited about our products. Why choose us? 33 days' holiday allowance with room to grow Generous retail discounts Private healthcare Simplyhealth - all employees have access to a GP 24/7 and can...

  • Customer Service Executive

    6 months ago

    Stirling, United Kingdom Arnold Clark Full time

    Passionate about cars? Great. Passionate about customer service? Even better. We’re currently looking for a Customer Service Executive to create an outstanding customer experience in our Volvo branch in Stirling and help customers get excited about our products. **Hours** **You’ll work a 5-day week on a set rota that includes weekends (44 hours per...

  • Customer Service Executive

    6 months ago

    Stirling, United Kingdom GTG Full time

    Passionate about cars? Great. Passionate about customer service? Even better. We’re currently looking for a Customer Service Executive to create an outstanding customer experience in our Renault/Dacia/Hyundai branch in Stirling and help customers get excited about our products. **Hours** **You’ll work a 5-day week on a set rota that includes weekends...

  • Customer Service Executive

    6 months ago

    Stirling, United Kingdom Arnold Clark Full time

    **Salary**: £24,000 plus benefits **Type of work**: Permanent **Location**: Stirling About the role Passionate about cars? Great. Passionate about customer service? Even better. We’re currently looking for a Customer Service Executive to create an outstanding customer experience in our Stirling Citroen/DS/Peugeot branch and help customers get excited...

  • Customer Service Executive

    6 months ago

    Stirling, United Kingdom Arnold Clark Full time

    **Salary**: £24,000 plus benefits **Type of work**: Permanent **Location**: Stirling About the role Passionate about cars? Great. Passionate about customer service? Even better. We’re currently looking for a Customer Service Executive to create an outstanding customer experience in our Stirling Renault/Dacia/Hyundai branch and help customers get...

  • Customer Service Executive

    6 months ago

    Stirling, United Kingdom Arnold Clark Full time

    **Salary**: £24,000 plus benefits **Type of work**: Permanent **Location**: Stirling About the role Passionate about cars? Great. Passionate about customer service? Even better. We’re currently looking for a Customer Service Executive to create an outstanding customer experience in our Stirling Vauxhall branch and help customers get excited about our...

  • Customer Service Executive

    6 months ago

    Stirling, United Kingdom Arnold Clark Full time

    **Salary**: £24,000 plus benefits **Type of work**: Permanent **Location**: Stirling About the role Passionate about cars? Great. Passionate about customer service? Even better. We’re currently looking for a Customer Service Executive to create an outstanding customer experience in our Renault/Dacia/Hyundai branch in Stirling and help customers get...

  • Customer Service Executive

    6 months ago

    Stirling, United Kingdom Arnold Clark Full time

    **Salary**: £24,000 plus benefits **Type of work**: Permanent **Location**: Stirling About the role Passionate about cars? Great. Passionate about customer service? Even better. We’re currently looking for a Customer Service Executive to create an outstanding customer experience in our Volkswagen branch in Stirling and help customers get excited about...

  • Customer Service Executive

    2 weeks ago

    stirling, United Kingdom Arnold Clark Full time

    We're currently looking for Customer Service Executives to create an outstanding customer experience in our Vauxhall branch in Stirling and help customers get excited about our products.Why choose us? 33 days' holiday allowance with room to grow Generous retail discounts Private healthcare Simplyhealth - all employees have access to a GP 24/7 and can claim...

  • Customer Service Executive

    6 months ago

    Stirling, United Kingdom Arnold Clark Full time

    **Salary**: £24,000 plus benefits **Type of work**: Permanent **Location**: Stirling About the role We’re currently looking for Customer Service Executives to create an outstanding customer experience in our Stirling Volvo branch and help customers get excited about our products. Why choose us? 33 days’ holiday allowance with room to grow Generous...

  • Customer Service Executive

    6 months ago

    Stirling, United Kingdom Arnold Clark Full time

    **Salary**: £24,000 plus benefits **Type of work**: Permanent **Location**: Stirling About the role We’re currently looking for Customer Service Executives to create an outstanding customer experience in our Stirling Citroen/DS/Peugeot branch and help customers get excited about our products. Why choose us? 33 days’ holiday allowance with room to...

  • Customer Service Executive

    6 months ago

    Stirling, United Kingdom Arnold Clark Full time

    **Salary**: £24,000 plus benefits **Type of work**: Permanent **Location**: Stirling About the role We’re currently looking for Customer Service Executives to create an outstanding customer experience in our Stirling Renault/Dacia/Hyundai branch and help customers get excited about our products. Why choose us? 33 days’ holiday allowance with room to...

  • Customer Service Executive

    6 months ago

    Stirling, United Kingdom Arnold Clark Full time

    **Salary**: £24,000 plus benefits **Type of work**: Permanent **Location**: Stirling About the role We’re currently looking for Customer Service Executives to create an outstanding customer experience in our Stirling Volkswagen branch and help customers get excited about our products. Why choose us? 33 days’ holiday allowance with room to...

  • Technical Service Coordinator

    4 weeks ago

    Stirling, Stirling, United Kingdom Executive Network Group Full time

    Role OverviewExecutive Network Group is seeking a highly skilled Technical Service Coordinator to support our Service Centre Office team. This is a fantastic opportunity for technical-focused individuals within the construction equipment industry to leverage their expertise and drive effective planning and processing of cases.Main ResponsibilitiesAct as the...

  • Customer Service Executive – Contact Centre

    6 months ago

    Stirling, United Kingdom M&G Full time

    We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. The Role: The Customer Service Executive (CSE) contributes to a positive environment which is focused entirely on delivering a great service experience to our customers and...

  • Customer Service Executive

    3 weeks ago

    Stirling, United Kingdom M&G plc. Full time

    At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial...

  • Technical Service Coordinator

    4 weeks ago

    Stirling, United Kingdom Executive Network Group Full time

    Technical Service CoordinatorWe are seeking a skilled Technical Service Coordinator to join our team at Executive Network Group. As a Technical Service Coordinator, you will be responsible for supporting the service centre office team with your extensive technical knowledge to ensure effective and efficient planning and processing of cases to support the...

  • Customer Service Coordinator

    2 days ago

    Stirling, Stirling, United Kingdom M&G plc. Full time

    Job OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Executive. In this role, you will be responsible for delivering exceptional customer service and support across a range of financial products and services.