Commercial Insights Manager

2 weeks ago

London, United Kingdom 5 Hertford Street Full time

Robin Birley Holdings is a Hospitality & Leisure group dedicated to providing world class quality of service, products and experience to customers and members.

Established in 2012 by Robin Birley, the groups flagship business is 5 Hertford Street, a private member's club located in Mayfair, London. At the core of the clubs philosophy, is the Birley familys traditions of style and elegance with a team that consistently deliver personal exceptional service to the club's members and their guests.

Established in 2018, Oswalds, also based in Mayfair, London, is the other social club in the groups current portfolio.

Other group businesses include Birley Sandwiches, comprising 10 stores across the City and Canary Wharf, as well as the recently launched Birley Homeware and Birley Bakery.

We arecurrently looking foraCommercial Insights Managerto join our Head Office Team.

The additional benefits are:

  • 33 days holiday per year (including bank holidays)
  • Birthday day off
  • Discounted gym membership with GymFlex
  • Monthly well-beingdays with our Masseuse, Reflexologist, and Chiropodist
  • Private medical insurance with AXA
  • Private dental insurance with Bupa
  • Workplace nursery scheme
  • Cycle to Work Scheme
  • Employee Assistance Programme Hospitality Action
  • Access to a company doctor
  • Eyecare & specs vouchers
  • In-house industry training
  • Sponsored social events
  • Recommend a friend bonus of £750
  • Staff Accommodation (subject to availability)
  • Online retail discounts
  • Free English Classes
  • Freshly prepared meals whilst on duty

The responsibilities of the role ofCommercial Insights Managerare:

  • Analyse data for accuracy and completeness, cleansing as needed to ensure it is suitable for use
  • Collaborate proactively with Membership, Marketing, and Strategy teams to enhance data capture, system configuration, and processes for deeper customer insight
  • Create and deliver regular insight reports, using dashboards where appropriate
  • Develop and review key metrics
  • Present findings and recommendations clearly, emphasising key trends, risks and insights

The Experience & Qualifications required of theCommercial Insights Managerare:

  • Proficiency in analytical tools; specifically, Salesforce and Tableau

  • Experience in extracting, transforming, optimising and managing data from Salesforce

  • Strong problem-solving skills; ability to identify and solve issues when they arise, proposing options or solutions

  • Ability to provide clear and concise conclusions and recommendations

  • Advanced Excel and PowerPoint capability

The club is closed on Bank Holidays and throughout Christmas each year.

If you feel that you have the experience and skills to join usasCommercial Insights ManagerRobin Birley Holdings then apply by forwarding your up to date CV together with a covering letter to the link below.


AMRT1_UKCT

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