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Sales and Proposal Administrator

3 months ago

Camberley, United Kingdom ACS Performance Full time

The successful Sales and Proposal Administrator will include ensuring timely and accurate sales orders and quotations while delivering exceptional customer service.

The role will involve:

  • Efficient Communication: Manage incoming enquiries via the sales inbox and direct them to the appropriate team members.
  • Quotation Preparation: Prepare standard quotations following guidance from the external sales or proposals team.
  • Timely Follow-ups: Promptly follow up on quotations and other enquiries.
  • CRM Management: Maintain customer record cards, including detailed customer notes in our CRM system (EFACS).
  • Order Processing: Accurately enter and review sales orders within one working day.
  • Customer Service Excellence: Respond to customer enquiries about lead times, pricing, sales documentation, and post-shipping and invoice queries within agreed timescales.

To be successful in this role of Sales and Proposal Administrator we would love to speak to anyone who has experience of:

  • Demonstrable customer service and administration experience within an office-based environment
  • Computer literate (intermediate or advanced)
  • Experience and confidence working in a customer facing environment
  • Commercially aware to be able to identify sales opportunities