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Service Call Handler

2 months ago

Liverpool, United Kingdom Liberty Group Full time

Liberty has an exciting opportunity for a Service Call Handler to join our team based in our Head Office in Knowsley. You will be working on full time, permanent basis, 40 hours per week Monday to Friday. In return, you will receive a salary of £24,960 per annum Plus Excellent Benefits

We are an experienced and innovative property services business that is committed to putting customers and clients at the heart of everything we do. The Liberty Group is passionate about housing maintenance and development, with a strong commitment to value for money services that make a positive difference to people and the communities in which we work.

The strength of our organisation lies in the quality of the people we work with. We’re proud to employ the most talented, driven individuals within the property services sector.

Responsibilities for the Service Call Handler will include:

Talk to customers to confirm scheduled service appointments both inbound & outbound calls

Reschedule appointments were required following contract specific guidelines

Ensure all regulatory information is updated and logged

Ensure real time status updates to the relevant systems

Provide an efficient & flexible response to operational issues to maintain service delivery levels

Promote a customer first culture whilst ensuring that service levels and standards are maintained

Deputise for line management as required

What we are looking for in our ideal Service Call Handler:

Good level of education (GCSE standard in Maths & English) Previous call handling, scheduling experience & operating a computerised data base system. Good communication skills (written & verbal) Strong IT skills and the use of Microsoft office software (specifically Outlook, Word & Excel). Call/service centre environment and/or social housing experience would be beneficial.

We offer a range of benefits for a rewarding career including though not limited to:

  • Pension scheme
  • 23 days Annual Leave, plus Bank Holidays
  • Cycle to Work scheme
  • Liberty Sense Awards - employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher
  • YuLife, includes:
  • Life Insurance/Death in service benefit - 2x annual salary value
  • Smart Health (including round the clock access to 24/7 UK-based GPs)
  • Best Doctors to provide a second opinion on complex cases or diagnosis
  • Mental Health Support, 4-6 sessions with a psychologist or psychotherapist
  • Online Health Check
  • Nutrition consultations
  • Online fitness program
  • YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor
  • Free will writing
  • Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards.
  • Exclusive membership and wellbeing product discounts
  • Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes:
  • Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans
  • Discounted gym membership
  • Savings on cinema tickets, travel, holidays & retail

In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required.

Please note, only candidates who have the right to work in the UK will be considered for this vacancy

Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement.

As part of our recruitment process all employees need to be vetted and undertake pre-employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty.

If you have the desire to work in a busy and high performing team, why not join us as our Service Call Handler and click "apply" below - we want to hear from you

Closing date: 7th August 2024 (we do however reserve the right to close this vacancy earlier depending on number of applications received).