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Business Services Administrator

2 months ago

Harlow District, United Kingdom Eligo Recruitment Full time
Business Services AdministratorLocation: HarlowWorking Arrangement: Hybrid (3 days in office, 2 days remote)Hours: Monday to Friday, 8:30 am to 5:00 pm (30-minute lunch break)Salary: £24,000 per annumAbout the Company: Our client is a well-established and reputable Fire and Security company based in Harlow. They are seeking an experienced Administrator to join their winning team. We are looking for a candidate with exceptional customer service skills and strong planning and organizational abilities.As a Business Services Administrator, you will play a crucial role in maintaining high-quality standards and meeting client Key Performance Indicators (KPIs).Role Overview:As a Business Services Administrator, you will work within a team of approximately 12 individuals, performing the following tasks:Customer Interaction:
  • Handle telephone and email enquiries from tenants of local councils and housing associations.
  • Log inbound calls and emails.
Correspondence and Scheduling:
  • Send letters to customers.
  • Schedule bookings for engineers to conduct routine inspections, address fault calls, and perform small works.
Data Management:
  • Load daily jobs onto the internal management system.
  • Update progress on customer portals.
Support and Coordination:
  • Address customer and engineer queries.
  • Support Contract Managers with various tasks.
Ad-Hoc Tasks:
  • Perform various ad-hoc tasks to ensure the smooth running of the business.
Requirements:Experience:
  • Proven experience in an administrative role.
  • Experience in customer service is essential.
Skills:
  • Exceptional customer service skills.
  • Strong planning and organizational abilities.
  • Proficient in using internal management systems and customer portals.
How to Apply:If you are interested in this position and meet the requirements, please submit your CV detailing your experience and why you are a suitable candidate for this role.Become a part of a dynamic team dedicated to providing exceptional service to our clients. We look forward to welcoming you to the teamEligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.