Senior IT Support Engineer

4 weeks ago


Dorking, United Kingdom Fruition IT Full time

Role: Senior IT Support Analyst

Salary: up to £55,000 + 15% Bonus

Location: London Hybrid - 4x Week In-Office + 1 Day WFH

FruitionIT are currently hiring for a Senior IT Support Analyst to join the expanding Service Desk team of a top-quartile Syndicate of the Lloyds of London insurance market; the client, who are based out of central London, have hired into multiple tech teams so far in 2024 during a heavy investment into some of the latest tech.

In an expansion of their support team they're now looking to hire a Senior IT Support Analyst to deliver a top-tier, customer focused and proactive support function, managing incident and service requests, adhering to KPIs and SLAs. Within the clients small team, the Senior Support Analyst will both support the more junior Service Desk positions, as well as inform on overall strategy and function of the Service Desk, working closely with the Service Desk Manager.

Main responsibilities of the role:

  • Liaising with business users to resolve complex incidents & requests
  • Inform on process recommendation to the Service Desk Manager
  • Ensure that daily IT checks are fulfilled
  • Ensure & enforce cross-team collaboration & effective communication

You will also have the opportunity to work on:

  • The management of small IT projects, such as hardware refreshes & rollouts, as well as application testing
  • Transitioning of new larger scale projects/services into BaU support
  • Management of IT assets and hardware

Essential skills experiences:

  • Proven experience on at least a 2nd line of IT Support
  • Technical experience of a Microsoft stack

(Windows, Azure, Intune, 365, Teams, SharePoint, Exchange)

  • Experience within insurance or finance industries
  • Be driven and organised within a service desk environment, acting as a point of confidence, helping & training more junior members of the team
  • Strong analytic aptitude

If you are interested and would like to hear more, pleas apply.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.



  • Dorking, United Kingdom Premier IT Full time

    Position Overview:We are seeking a Senior Software Engineer to join our dynamic team at Premier IT. This role is pivotal in enhancing our technological capabilities and driving innovation within our organization.Location:Hybrid working model with a balance of office and remote work.Salary:Competitive salary range of £55,000-£65,000.About Us:Premier IT is a...

  • Software Engineer

    2 days ago


    Dorking, Surrey, United Kingdom Premier IT Full time

    Job Title: Senior Software DeveloperCompany: Premier ITLocation: DorkingJob Type: Full-timeSalary: £55,000-£65,000 per annumAbout the Role:We are seeking a highly skilled Senior Software Developer to join our team at Premier IT. As a key member of our development team, you will be responsible for designing, developing, and maintaining our software...

  • IT Support Engineer

    3 days ago


    Dorking, United Kingdom Ashdown Group Full time

    This is an excellent opportunity for an experienced IT Support Engineer to join a well established IT consultancy in the Dorking area of Surrey. This role is paying £40,000 and will be entirely office based. My client is looking for a confident and outgoing IT Support Analyst to join the team of 8 Technical Analysts providing a combination of internal...


  • Dorking, Surrey, United Kingdom Premier Group Recruitment Full time

    Senior Software Development EngineerAbout the RolePremier Group Recruitment is seeking a highly skilled Senior Software Development Engineer to join our client's growing team in a market leading insurance company. The company has been a well-established business for over 30 years, working with some of the world's leading partners and brokers in the...


  • Dorking, Surrey, United Kingdom Premier Group Recruitment Full time

    Senior Software Development EngineerAbout the RolePremier Group Recruitment is seeking a highly skilled Senior Software Development Engineer to join our client's growing team in a market leading insurance company. The company has been a well-established business for over 30 years, working with some of the world's leading partners and brokers in the...


  • Dorking, Surrey, United Kingdom Premier Group Recruitment Full time

    Job Description**Senior Software Engineer**We are seeking a highly skilled Senior Software Engineer to join our team at Premier Group Recruitment. As a key member of our development team, you will play a crucial role in shaping the future of our technology stack.The company is a leading provider of insurance services, with a strong reputation for innovation...


  • Dorking, Surrey, United Kingdom Premier Group Recruitment Full time £55,000 - £65,000

    Job Title: Senior Software Development EngineerJob Summary:We are seeking a highly skilled Senior Software Development Engineer to join our team at Premier Group Recruitment. As a key member of our development team, you will be responsible for designing, developing, and implementing software solutions using.Net Microservices in a Cloud-based environment.Key...


  • Dorking, United Kingdom Premier IT Full time

    Position Overview:As a Senior Software Engineer, you will play a pivotal role in enhancing our technological capabilities within a leading insurance organization. We are seeking a talented individual to join our dynamic team, contributing to the evolution of our software solutions.Location:This role requires in-office collaboration three times a...

  • Senior Storekeeper

    4 months ago


    Dorking, United Kingdom Bucher Municipal Full time

    **Senior Storekeeper**: **About us**: Here at Bucher Municipal we manufacture high quality municipal and contractor cleaning vehicles. Our state of the art engineering design facilities and manufacturing techniques ensure that our product range continues to be an industry quality leader. If you decide to join us, you will be a valued part of the ever growing...


  • Dorking, Surrey, United Kingdom Premier Group Recruitment Full time

    About the RoleWe are seeking a highly skilled Senior Software Engineer to join our growing team in Dorking. As a key member of our development team, you will play a crucial role in evolving our tech stack into a more API-driven domain.Key ResponsibilitiesDesign and implement effective software solutions for internal and external APIsChampion Agile best...


  • Dorking, Surrey, United Kingdom Premier Group Recruitment Full time

    Job Summary:We are seeking a highly skilled Senior Software Development Engineer to join our team at Premier Group Recruitment. As a key member of our development team, you will be responsible for designing, developing, and implementing software solutions that meet the needs of our clients.About the Role:This is an exciting opportunity to work with a leading...


  • Dorking, Surrey, United Kingdom Premier Group Recruitment Full time

    Job Summary:We are seeking a highly skilled Senior Software Development Engineer to join our team at Premier Group Recruitment. As a key member of our development team, you will be responsible for designing, developing, and implementing software solutions that meet the needs of our clients.About the Role:This is an exciting opportunity to work with a leading...


  • Dorking, Surrey, United Kingdom Premier Group Recruitment Full time

    Job Title: Senior Software Development EngineerCompany: Premier Group RecruitmentLocation: DorkingJob Type: Full-timeSalary: £55,000-£65,000 per annumAbout the Company: Premier Group Recruitment is a leading recruitment agency specializing in placing top talent in the insurance industry.About the Role: We are seeking a highly skilled Senior Software...


  • Dorking, Surrey, United Kingdom Premier Group Recruitment Full time

    Job Description**Senior Software Engineer**We are seeking a highly skilled Senior Software Engineer to join our team at Premier Group Recruitment. As a key member of our development team, you will play a crucial role in shaping the future of our technology stack.**About the Role**The successful candidate will be responsible for designing, developing, and...


  • Dorking, United Kingdom Ashdown Group Full time

    Job Title: IT Support EngineerJob Type: Full-timeCompany: Ashdown GroupLocation: Dorking, SurreyJob Description:We are seeking an experienced IT Support Engineer to join our team at Ashdown Group. As an IT Support Engineer, you will be responsible for providing technical support to our clients across the UK.Key Responsibilities:Provide technical support to...


  • Dorking, Surrey, United Kingdom Premier Group Recruitment Full time €55,000 - €65,000

    Senior Software Engineer Dorking - Three times a week in the office £I’m currently working with a market leading insurance company who are looking for a Senior Software Engineer to join their growing team in Dorking! They are looking to expand their development team to support in evolving their tech stack into a more API driven domain with a variety...


  • Dorking, Surrey, United Kingdom Premier Group Recruitment Full time €55,000 - €65,000

    Senior Software Engineer Dorking - Three times a week in the office £I’m currently working with a market leading insurance company who are looking for a Senior Software Engineer to join their growing team in Dorking! They are looking to expand their development team to support in evolving their tech stack into a more API driven domain with a variety...


  • Dorking, Surrey, United Kingdom Ashdown Group Full time

    Job OpportunityA well-established IT consultancy, Ashdown Group, is seeking a skilled IT Support Engineer to join their team of 8 Technical Analysts. This office-based role offers a competitive salary of £40,000 and provides a unique opportunity for an experienced professional to contribute to the company's success.Key Responsibilities:Providing internal...

  • Software Developer

    15 hours ago


    Dorking, Surrey, United Kingdom Premier IT Full time

    Job Title: Junior Software DeveloperCompany: Premier ITLocation: DorkingJob Type: Full-timeSalary: £35,000-£50,000 per annumJob Description:We are seeking a talented Junior Software Developer to join our team at Premier IT. As a Junior Software Developer, you will play a key role in the development of our software applications, working closely with our...

  • Software Developer

    2 days ago


    Dorking, Surrey, United Kingdom Premier IT Full time

    Job Title: Junior Software DeveloperCompany: Premier ITLocation: DorkingJob Type: Full-timeSalary: £35,000-£50,000 per annumJob Description:We are seeking a talented Junior Software Developer to join our team at Premier IT. As a Junior Software Developer, you will play a key role in the development of our software applications, working closely with our...