Contract Support

4 weeks ago


Coatbridge, United Kingdom Boden Group Full time

Contract Support/Contract Team LeadBellshill£31,500 | 24 days holiday + Bank holidays | Monday - FridayYour new company * A globally recognised Facilities Management service provider widely known as the UK’s number one.Your new role * Answer incoming calls, emails, and enquiries from clients in a professional and courteous manner. * Log, prioritise, and track all service requests using CAFM system. * Planning, schedueling, invoicingm raising PO's, organsing annual leave requests. * Troubleshoot and resolve common technical issues related to FM services (e.g., lighting, heating, IT connectivity). * Lead a team of 6 (4 planners, 1 finance and 1 admin). * Escalate complex issues to the relevant internal teams for further action. * Maintain accurate records of all interactions and service requests. * Update clients on the progress of their enquiries and ensure timely resolution. * Provide general information about our FM services and answer client questions. * Assist with preventative maintenance scheduling and track completion. * May be required to greet visitors, issue passes, and direct them to the appropriate personnel. * Working on a brand new contract, schedueling around 2,000 jobs per month.What you'll need to succeed * FM experience. * Need to have overseen a team before. * Excellent communication skills and the ability to build positive relationshipsWhat you'll get in return * Industry leading training, support and career development with a company offering long term stability with a world class reputation.What you need to do nowIf you're interested in this opportunity, please apply through this advert or for further information and a confidential discussion get in touch with Kelsey Gwilliam.If this job isn't quite right for you but you are looking for a new position, please apply anyway and we will get in touch to discuss our latest opportunities and your next career move


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