Client Services Representative
2 weeks ago
DescriptionABOUT YOUWe are currently seeking some who has proven and excellent customer service skills. We are looking for a versatile individual who thrives in a fast-paced environment. Your ability to plan prioritise and adapt will be crucial in this role. With a keen eye for detail and a commitment to accuracy youll excel in delivering a high-level service to our clients.Required skills and experience:Proven customer service skillsKnowledge of MS OfficeIT Systems knowledgeWorking experience with CRM ideally SalesforceE-Commerce client supportABOUT THE OPPORTUNITYYou will be dealing primarily with client queries across a variety of products services and channels within multiple territories ensuring a high standard of customer care and support is provided. Adhering to set processes and procedures to ensure consistent excellent customer service. Meeting objectives to contribute towards the business goals.Key activities:Responding to customer queries received in a timely and accurate manner according to SLA specifications managing allocated workloads whilst maintaining an understanding of the Teams prioritiesTake ownership of enquiries through to a satisfactory conclusionKeep customers fully updated on the progress of their enquiryLiaise effectively with colleagues and business teams to resolve cases promptlyProvide knowledgeable support to assist customers in sourcing the correct document required within the guidelines providedDirect clients to the correct channel for their Standards procurement requirementProvide end-user training to support the onboarding of new and existing clientsSupport customers to enable self-serve via the websites with purchasing where appropriateRespond to general e-commerce enquiries Assist customers through the search facility registration and order processTroubleshoot any issues with a view to completing their order onlineProvide responsive aftercare; copy invoices delivery enquiries etcBuild product expertise to advise and direct the customer to the best solution for their needs recognising when an alternative solution may be beneficialAssist end-users of products/services liaising with other departments where necessaryDeliver product trainingProvide quotations for the sale of single publications to support the overall product offeringWHAT WE OFFERJoin Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision pace and passion. We are working to make the world Ever Better ensuring the quality safety and sustainability of products and services used by millions of people around the world.Competitive salary/benefitsDevelopment and career opportunities around the GlobeWorking in a highly motivated team and dynamic working environmentWe are an Equal Opportunity Employer who do not discriminate against applicants. All qualified applicants will receive consideration for employment without regard to race colour religion sex or national origin.Intertek operates a preferred supplier arrangement and we do not accept unsolicited approaches from agencies.Required Experience:Unclear Seniority Key Skills Data Entry,Deputy,Drafting,Hibernate,Administration Support,Activex Employment Type : Full-Time Experience: years Vacancy: 1
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Client Services Representative
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Milton Keynes, United Kingdom Intertek Full timeABOUT YOU We are currently seeking some who has proven and excellent customer service skills. We are looking for a versatile individual who thrives in a fast-paced environment. Your ability to plan prioritise and adapt will be crucial in this role. With a keen eye for detail and a commitment to accuracy youll excel in delivering a high-level service to our...
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Customer Service Representative
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Milton Keynes, United Kingdom Ingram Content Group Full timeCompany Description Become a part of an innovative team helping to revolutionize the way publishers make books available in an on-demand world and helping to revolutionize the way that publisher content reaches readers around the world! **Ingram Content Group **is one of the world's largest and most trusted distributors of physical and digital content....
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Client Service Coordinator
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Milton Keynes, United Kingdom Trinity Resource Solutions Full time**Customer Service Representative position within market leading company. Offering a 15% bonus!** Immediately available permanent full -time Customer Service Representative based in Milton Keynes (MK11) with the opportunity for progression and development. **RESPONSIBILITIES**: - Handle customer enquiries efficiently and effectively - Calls will include...
