Customer Support Administrator

2 weeks ago


SouthendonSea, United Kingdom Adecco Full time

Join Our Team as a Customer Support Advisor Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where collaboration and problem-solving are key? If so, we have the perfect opportunity for you Our client, a leading organisation in the engineering industry, is seeking a dedicated Customer Support Advisor to join their team in Rochford on a permanent basis. Why Join Us? Impactful Role: Be the voice of our organisation, building strong relationships with customers and suppliers while ensuring their needs are met with precision and care. Growth Opportunities: Work alongside a supportive team, with chances to develop your skills and advance in your career. Dynamic Environment: Engage with various departments, enhancing your experience and broadening your knowledge within the engineering sector.What You'll Do: As a Customer Support Advisor, you will take on a variety of responsibilities, including: Customer Support: Serve as the Single Point of Contact (SPOC) for customers and suppliers, providing timely updates and feedback on orders and repairs. Effective Communication: Liaise directly with customers to manage inquiries and ensure their expectations are met, all while adhering to established service standards. Sales Collaboration: Partner with the Sr. Commercial Officer to achieve departmental sales targets and explore new business opportunities. Complaint Management: Address cu...



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