Customer Service Administrator

21 hours ago


SouthendonSea, United Kingdom Pink Hygiene Ltd Full time

POSITIVE, FRIENDLY AND UPBEAT PEOPLE URGED TO APPLY

Generous hourly rate on offer for the right person with good customer service experience

A fast-growing, friendly company based in Southend is seeking an enthusiastic person to add to our current office team.

The right person will help to deliver an outstanding service to our expanding customer base and will need to have first class customer service skills. The role is varied, so flexibility will be the key to meeting the company’s needs, but the main responsibilities in the role will be as follows:

- Key contact for new customers, managing install and onboarding process
- Maintain, update and manage CRM data for customer information and site data, advising on recommendations for improvement
- Account management and customer service of allocated accounts
- Help support and liaise with the Operations team
- To assist in the route planning and analysis of allocated accounts
- Stock control, ensuring stock is monitored and inputted into the system correctly
- Helping with stock allocation daily to our CSR’s if required and within busy holiday periods
- Good telephone voice and manner
- General office administration

SUCCESS MEASURED BY:
- 1. Satisfaction of Office Manager and Directors with support given

2. Achievement of daily reporting

3. Installation planning

4. Relationships built with team

EXPERIENCE
- Proven flexibility and being able to adapt
- Computer literate - Particularly with Word/Excel and Outlook
- Good written & spoken English

**Job Types**: Full-time, Permanent

**Salary**: £11,000.00-£15,000.00 per year

Additional pay:

- Loyalty bonus

Schedule:

- Day shift

COVID-19 considerations:
All staff wear face masks when away from desk, surfaces regularly wiped, daily LFT testing

Ability to commute/relocate:

- Southend-on-Sea, SS2 5PZ: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)



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