Current jobs related to 2nd Line Support Technician - Portsmouth - NET Recruit

  • 2nd Line Support Engineer

    1 month ago

    Portsmouth, United Kingdom CV-Library Full time

    Job Title: 2nd Line Support Engineer Location: Portsmouth, UK On site/Hybrid Salary: £30,000 - £35,000 per annum Hours: Full-time (40 hours/week), 08:30 - 17:30 Holiday Allowance 22 days + Bank Holidays Company Overview: We are a rapidly expanding Managed Services Provider (MSP) based in the heart of Portsmouth. We offer a dynamic,...

  • 2nd Line Support Engineer

    4 weeks ago

    Portsmouth, Portsmouth, United Kingdom Attollo Solutions Limited Full time

    Job Title: 2nd Line Support EngineerLocation: Portsmouth, UKSalary: £30,000 - £35,000 per annumHours: Full-time (40 hours/week), 08:30 - 17:30Holiday Allowance: 22 days + Bank HolidaysCompany Overview:Attollo Solutions Limited is a rapidly expanding Managed Services Provider (MSP) based in the heart of Portsmouth. We offer a dynamic, inclusive, and...

  • 2nd Line Support Engineer

    4 weeks ago

    Portsmouth, Portsmouth, United Kingdom Attollo Solutions Limited Full time

    Job Title: 2nd Line Support EngineerLocation: Portsmouth, UKSalary: £30,000 - £35,000 per annumHours: Full-time (40 hours/week), 08:30 - 17:30Holiday Allowance: 22 days + Bank HolidaysCompany Overview:Attollo Solutions Limited is a rapidly expanding Managed Services Provider (MSP) based in the heart of Portsmouth. We offer a dynamic, inclusive, and...

  • IT Support Technician

    6 days ago

    Portsmouth, United Kingdom 100% IT Recruitment Full time

    IT Support Technician Portsmouth £25,000 + Bonus + Ongoing Training and Development This is a fantastic opportunity for you, an experienced IT Support Technician with a passion for solving IT issues and with excellent customer skills, to join a leading IT company on a prestigious MOD contract. You will be responsible for the support of a wide range of IT...

  • IT Support Technician

    1 day ago

    Portsmouth, United Kingdom 100% IT Recruitment Ltd Full time

    IT Support TechnicianPortsmouth£25,000 + Bonus + Ongoing Training and DevelopmentThis is a fantastic opportunity for you, an experienced IT Support Technician with a passion for solving IT issues and with excellent customer skills, to join a leading IT company on a prestigious MOD contract.You will be responsible for the support of a wide range of IT...

  • IT Support Technician

    2 days ago

    Portsmouth, United Kingdom 100% IT Recruitment Ltd Full time

    IT Support TechnicianPortsmouth£25,000 + Bonus + Ongoing Training and DevelopmentThis is a fantastic opportunity for you, an experienced IT Support Technician with a passion for solving IT issues and with excellent customer skills, to join a leading IT company on a prestigious MOD contract.You will be responsible for the support of a wide range of IT...

  • IT Support Technician

    3 days ago

    Portsmouth, United Kingdom 100% IT Recruitment Ltd Full time

    IT Support TechnicianPortsmouth£25,000 + Bonus + Ongoing Training and DevelopmentThis is a fantastic opportunity for you, an experienced IT Support Technician with a passion for solving IT issues and with excellent customer skills, to join a leading IT company on a prestigious MOD contract.You will be responsible for the support of a wide range of IT...

  • IT Support Specialist

    1 month ago

    Portsmouth, Portsmouth, United Kingdom ISR Recruitment Full time £26,000 - £30,000

    IT Support Technician OpportunityWe are seeking a skilled IT Support Technician to join our team at ISR Recruitment. As a valued member of our team, you will provide technical support to our clients, assisting them with hardware and software problems via phone, email, and in-person within the EPoS environment.As a 2nd Line Support Technician, you will...

  • IT Support Specialist

    2 months ago

    Portsmouth, Portsmouth, United Kingdom ISR Recruitment Full time £26,000 - £30,000

    The Opportunity: Our client, a leading provider of IT services, is seeking a skilled 1st/2nd Line Support Technician to join their team. As a valued member, you will provide technical support to customers, assisting with hardware and software problems via phone, email, and in-person within the EPoS environment. Your expertise will be essential in...

  • IT Support Technician

    2 days ago

    Portsmouth, Hampshire, United Kingdom 100% IT Recruitment Ltd Full time €25,000

    IT Support Technician Portsmouth £25,000 + Bonus + Ongoing Training and Development This is a fantastic opportunity for you, an experienced IT Support Technician with a passion for solving IT issues and with excellent customer skills, to join a leading IT company on a prestigious MOD contract. You will be responsible for the support of a wide range of...

  • IT Support Technician

    3 days ago

    Portsmouth, Hampshire, United Kingdom 100% IT Recruitment Ltd Full time €25,000

    IT Support Technician Portsmouth £25,000 + Bonus + Ongoing Training and Development This is a fantastic opportunity for you, an experienced IT Support Technician with a passion for solving IT issues and with excellent customer skills, to join a leading IT company on a prestigious MOD contract. You will be responsible for the support of a wide range of...

  • IT Support Specialist

    1 month ago

    Portsmouth, Portsmouth, United Kingdom ISR Recruitment Full time £26,000 - £30,000

    The Role:We are seeking a skilled IT Support Technician to join our client's team, providing technical assistance to customers via phone, email, and in-person support within the EPoS environment.As a 2nd Line Support Technician, you will be responsible for communicating effectively with customers, resolving their IT issues, and escalating problems when...

  • IT Support Specialist

    1 month ago

    Portsmouth, Portsmouth, United Kingdom ISR Recruitment Full time £26,000 - £30,000

    The Role:We are seeking a skilled IT Support Technician to join our client's team, providing technical assistance to customers via phone, email, and in-person support within the EPoS environment.As a 2nd Line Support Technician, you will be responsible for communicating effectively with customers, resolving their IT issues, and escalating problems when...

  • IT Support Specialist

    1 month ago

    Portsmouth, Portsmouth, United Kingdom ISR Recruitment Full time £26,000 - £30,000

    The Role:We are seeking a skilled IT Support Technician to join our client's team, providing technical assistance to customers via phone, email, and in-person support within the EPoS environment.As a 2nd Line Support Technician, you will be responsible for communicating effectively with customers, resolving their IT issues, and escalating problems when...

  • IT Support Specialist

    1 month ago

    Portsmouth, Portsmouth, United Kingdom ISR Recruitment Full time £26,000 - £30,000

    The Role:We are seeking a skilled IT Support Technician to join our client's team, providing technical assistance to customers via phone, email, and in-person support within the EPoS environment.As a 2nd Line Support Technician, you will be responsible for communicating effectively with customers, resolving their IT issues, and escalating problems when...

  • IT Support Specialist

    4 weeks ago

    Portsmouth, Portsmouth, United Kingdom ISR Recruitment Full time

    Job OpportunityJob Title: 1st / 2nd Line IT Support Service Desk TechnicianJob Summary:We are seeking a highly skilled and experienced IT Support Specialist to join our team at ISR Recruitment. As a 1st / 2nd Line IT Support Service Desk Technician, you will be responsible for providing technical support to our clients, assisting them with hardware and...

  • IT Support Specialist

    4 weeks ago

    Portsmouth, Portsmouth, United Kingdom ISR Recruitment Full time

    Job OpportunityJob Title: 1st / 2nd Line IT Support Service Desk TechnicianJob Summary:We are seeking a highly skilled and experienced IT Support Specialist to join our team at ISR Recruitment. As a 1st / 2nd Line IT Support Service Desk Technician, you will be responsible for providing technical support to our clients, assisting them with hardware and...

  • IT Support Technician

    2 days ago

    Portsmouth, Hampshire, United Kingdom 100% IT Recruitment Ltd Full time €25,000

    IT Support Technician Portsmouth £25,000 + Bonus + Ongoing Training and Development This is a fantastic opportunity for you, an experienced IT Support Technician with a passion for solving IT issues and with excellent customer skills, to join a leading IT company on a prestigious MOD contract. You will be responsible for the support of a wide range...

  • IT Support Technician

    3 days ago

    Portsmouth, Hampshire, United Kingdom 100% IT Recruitment Ltd Full time €25,000

    IT Support Technician Portsmouth £25,000 + Bonus + Ongoing Training and Development This is a fantastic opportunity for you, an experienced IT Support Technician with a passion for solving IT issues and with excellent customer skills, to join a leading IT company on a prestigious MOD contract. You will be responsible for the support of a wide range...

  • IT Support Specialist

    1 month ago

    Portsmouth, Portsmouth, United Kingdom ISR Recruitment Full time

    {"title": "IT Support Technician Role", "subtitle": "Provide technical support to customers", "content": "We are seeking an IT Support Technician to join our team at ISR Recruitment. As a key member of our team, you will provide technical support to our customers, assisting them with hardware and software problems via phone, email, and in-person within the...

2nd Line Support Technician

2 months ago

Portsmouth, United Kingdom NET Recruit Full time
Your Company:The NET Recruit team are delighted to be working with a highly successful manufacturing company based in the Portsmouth area, who are searching for an 2nd Line IT Support Technician to join their busy and growing team. This business has been experiencing a stable period of expansion and success in recent years and as such are looking to expand their internal support teams to ensure that all staff have access to the support, ensuring that the business can deliver a seamless service to its customers.The position holder will primarily be providing 2nd line support, with the requirement for ad-hoc 1st line support when needed by the team. This support will be provided to members of staff across the business, and will involve actioning advanced and complicated tickets, as well as escalated tickets.Your Role and Responsibilities:While in this position your duties may include but are not limited to:
  • Providing support to employees in both a face-to-face and remote capacity, depending on what is required and the circumstances of the issue at hand
  • Addressing issues regarding more advanced or complex new tickets that are raised or escalated to the team, ensuring these are resolved in a reasonable amount of time
  • Supporting the Service Desk Manager to improve infrastructure and providing assistance on projects
  • Ensuring that notes and accompanying documentation for resolved tickets is accurate and updated
  • Keeping excellent communication with staff on progress of ticket resolutions, ensuring that effective case management is upheld at all times
  • When required, providing 1st Line support tasks to cover and support the team
What you will need to Apply:Applicants must have demonstratable experience within IT support in a similar role. Strong knowledge of Windows Server 2016 and 2022 in a hybrid environment and good networking knowledge such as troubleshooting, firewall configuration, DNS, VLANs and DHCP is also required. Any applicants should have a sound technical understanding of PCs and desktop hardware, alongside the ability to provide support for Office 365, including SharePoint, Exchange and Intune. Excellent customer service and communication skills will be paramount to success alongside good organisational abilities.The company have stated that this role will involve potentially a fair bit of walking to help colleagues on site, sometimes up to 5 minutes to reach the needed area, and so applicants should be able to handle this.What you will get in Return:For the successful candidate in this role, a starting salary of up to £35,000 could be on offer, depending on previous experience and relevant technical knowledge. This will come alongside an exciting peripheral package including generous holiday provision, an attractive pension scheme, life cover, potential for bonus earnings and an employee assistance program, amongst other things.Furthermore, you will receive full training and resources to explore further opportunities within the business and advance your understanding and knowledge further by keeping up to date with relevant industry and job specific knowledge.If you are interested in finding out more information on this opportunity, please reach out to:Christina Smith - Talent Acquisition SpecialistM: E: