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Client Services Executive

4 months ago

Newport Pagnell, United Kingdom Incentivesmart Full time
Are you a Customer Support Executive or Client Services Executive who’s ready to take the next step in your career with an exciting, growing business?  Due to client account growth at Incentivesmart, our Client Success Team are expanding and are looking to recruit a Client Services Executive.  You’ll work alongside our Client Success Managers (CSMs), providing administrative and operational support and ensuring that our clients receive the very best service at every touchpoint.  You’ll be a team player, pro-active and organised with a passion for quality and the ability to multitask.  Does the above sound like you?  If the answer is ‘yes’ we want to hear from youSalary – £23-26k based on experience. Location – Moulsoe, Milton Keynes, MK16 0FJ Role Type – Permanent  Benefits – 25 days holiday + Bank Holidays that increase with length of service, optional pension and healthcare, Internal reward and recognition programme, training and potential career progression.Core Responsibilities:
  • Work with the CSM team to help our clients achieve their desired outcomes via the Incentivesmart platform.
  • Support the CSM team and our clients with report generation, programme administration and user management.
  • Respond to and resolve inbound queries from clients and their customers.
  • Work proactively with the CSM team to drive programme engagement and gain user testimonials.
  • Support client communications for site content updates and programme emails.
  • Proof read, and update content for client programmes.
  • Develop an in-depth knowledge of the Incentivesmart platform and services.
  • Provide ad-hoc training on the use of the Incentivesmart platform.
  • Participate in client meetings as required, ensuring all actions are documented.
  • Work with other internal teams to ensure smooth delivery across the whole business including Creative, Marketing, Operations and Product.
Skills and Experience:
  • Great communication and interpersonal skills with a confident telephone manner.
  • Good working knowledge of MS Office, particularly Excel.
  • Comfortable working with data and provide insight when needed.
  • Excellent organisational and problem-solving skills, with the ability to multi-task.
  • A genuine desire to go above and beyond for clients and deliver best in class customer service at every touchpoint.
  • Exceptional attention to detail.
  • A positive, pro-active attitude with a willingness to learn and develop. A team player, who goes out of their way to support their peers.
About IncentivesmartIncentivesmart are on a mission to help ambitious businesses build more #RewardingRelationships with their employees and customers. Our multi-tenant SaaS platform hosts B2B loyalty programmes for a diverse client base of international brands. Growth has been exceptional in recent years and we have plans to continue this successWe are a values driven business has an outstanding culture with a friendly and helpful approach, evidenced by an eNPS score of 89. Incentivesmart has the foundations of a well-established company, the culture and passion of a start-up, and seriously ambitious growth plans for the coming years. You will be an important member of a growing and highly motivated team. Our ValuesOur values are our DNA and we embed them in everything we do. They shape how we recruit, train and reward Incentivesmarties. They are who we are, and who we aspire to be. They shape our kick-ass team where no-one is a passenger; every person plays an integral part in the mission. Incentivesmarties are our biggest asset.  The values don't stop at our front-door either, they are a framework for how we treat our customers, partners and suppliers; in fact everyone we deal with.REF-213 919