Incident/Problem Manager

2 weeks ago


BarrowinFurness, United Kingdom Security Cleared Jobs Full time

Our client, a global technology organisation, urgently require an experienced Incident/Problem Manager to undertake a long term contract.

In order to be successful, you will have the following experience:

  • Extensive experience of managing Service Support functions and ITIL processes
  • Experience of managing virtual teams to deliver Problem Management process
  • Experience in various Problem Management reactive and proactive techniques supported by understanding of statistics and quality management concepts
  • SC Cleared

Within this role, you will be responsible for:

  • Proactive and re-active investigations for simple problems usually limited to single SDO or internal Service Desk problems, assure timely delivery of the results
  • Complete regular standard tasks following given prioritization
  • Follow procedural activities described in the Problem Management documentation
  • Provide analysis of the aggregate incident data to identify key trends
  • Collect data for the resolution of the investigated problems and root cause analysis requiring the input of the multiple functions/SDO’s
  • Assuring the analysis of the aggregate incident data to identify key trends
  • Provide input into Known Error DB and KM systems
  • Attend operational meetings
  • Provide advice and assistance to SDOs to support a globally consistent approach to operational processes
  • Effectively use working relationships with Customers and Suppliers
  • Participate in continuous service improvement
  • Review and quality check RCA templates
  • Proactively monitor the Incidents to identify trends

This represents an excellent opportunity o secure a long term contract within a long term and dynamic organisation.



  • Barrow-in-Furness District, United Kingdom Venn Group Full time

    Our client, a global technology organisation, urgently require an experienced Incident/Problem Manager to undertake a long term contract.In order to be successful, you will have the following experience: Extensive experience of managing Service Support functions and ITIL processesExperience of managing virtual teams to deliver Problem Management...

  • Helpdesk Manager

    3 weeks ago


    Barrow-In-Furness, Cumbria, United Kingdom Venn Group Full time

    Our client, a global technology organisation, urgently require an experienced Incident/Problem Manager to undertake a long term contract. Extensive experience of managing Service Support functions and ITIL processes Experience of managing virtual teams to deliver Problem Management process Experience in various Problem Management reactive and proactive...


  • Barrow-In-Furness, Cumbria, United Kingdom Henderson Scott Full time

    Location: Barrow (2/3 days per week) The scope of the Availability Management Function Lead role in Service Management is to ensure management of the account function are achieved Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills. Computer systems knowledge, integration, and...


  • Barrow-In-Furness, Cumbria, United Kingdom Henderson Scott Full time

    Location: Barrow (2/3 days per week) The scope of the Availability Management Function Lead role in Service Management is to ensure management of the account function are achieved Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills. Computer systems knowledge, integration, and...

  • Im&t Coordinator

    4 weeks ago


    Barrow-In-Furness, United Kingdom BAE Systems Full time

    **Job title**:IM&T Coordinator - Demand Management **Location**:Barrow We offer a range of hybrid and flexible working arrangements. **Salary**: Circa 34k **What you’ll be doing**: - Assist with Service queue management - supporting Demand and Service processes to ensure requests are progressed timely with appropriate approval and prioritised...


  • Barrow-In-Furness, Cumbria, United Kingdom J & C Associates Ltd Full time

    We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a Availability & Capacity Manager - Location: Barrow, Furness - 2-3 days a week working onsite, the balance of time will be remote for one of their public sector Clients based in the UK. IR35: This role is inside of IR35 Initial duration: 6 months ...


  • Barrow-In-Furness, United Kingdom Golden Crown Management Ltd Full time

    Stewards Required for Barrow AFC Match Days only Minimum 4 hours per match Full Job Description - Provide excellent customer care and security expertise to our valued clients across the Uk. - Having your own transport is advantageous, however not essential. - A professional, highly driven, flexible, enthusiastic, proactive, self - motivated individual. -...

  • Midday Supervisor

    7 days ago


    Barrow-In-Furness, United Kingdom Furness Education Trust Full time

    **Midday Supervisors Primary - Permanent** **Job Reference Code: FET 133/1603** **Salary: FET Scale 2 £10.62 per hour** **Part time (5 - 7.5 hours per week), term time only** Furness Education Trust is looking for Midday Supervisors to oversee the smooth-running of activities and the well-being of all students during lunchtime. This role will be based...

  • Project Manager

    2 weeks ago


    Barrow in Furness, United Kingdom Matchtech Full time

    The RoleThis is a management role within the Starategic Projects Delivery team, the incumbent will have extensive knowledge of Project Management in the Construction Sector gained through experience.This is a GG12 role managing a single team running a medium-sized project known as "Portland Walk".Role Responsibilities:Not limited to...Accountable for the...

  • Site Project Manager

    2 weeks ago


    Barrow in Furness, United Kingdom JAM Recruitment Ltd Full time

    Site Project ManagerBarrow in Furness Based (Hybrid 3-4 days in the office)£72.57 an hour Umbrella Inside IR3512 Month Contract initiallyThis is a great opportunity to work within one of the UK's leading Defence organisations based In Barrow in Furness. 3-4 days per week on site.Role DescriptionThis is a management role within the Starategic Projects...

  • Project Manager

    2 weeks ago


    Barrow-in-furness, United Kingdom Matchtech Remote Work Freelance Full time

    The RoleThis is a management role within the Starategic Projects Delivery team, the incumbent will have extensive knowledge of Project Management in the Construction Sector gained through experience.This is a GG12 role managing a single team running a medium-sized project known as "Portland Walk". Role Responsibilities:Not limited to Accountable for the...

  • Systems Administrator

    4 weeks ago


    Barrow-In-Furness, United Kingdom Coburg Banks Full time

    **Job Title**:Systems Administrator **Location**:Barrow-in-Furness (Hybrid working) **Salary**:£30k - £35k **Benefits**:Generous Pension, Great Annual Leave, Life Cover **Why should I apply?** This is a fantastic opportunity to join a well-established, future-focused, and growing financial company that has great technical development...

  • Site Leadership

    4 weeks ago


    Barrow-In-Furness, United Kingdom Kimberly-Clark Full time

    **Site Leadership & Technical Capability Leader** **Barrow Mill, Cumbria** **Competitive Salary + Benefits** **Your role** As Technical Capability Leader you will be supporting site operational activities through the training and development of all our day support and technical teams. You will collaborate closely with the SLG and department/asset leaders...


  • Barrow-In-Furness, United Kingdom Boston Energy Full time

    **ABOUT US** Boston Energy Limited is a fast-growing company based in Beverley, East Yorkshire. We recruit, train, and provide skilled personnel for some of the leading wind energy maintenance and service companies worldwide. Our professional service and dynamic team place us among the market leaders for delivering training and the recruitment of wind...

  • Security Advisor

    7 days ago


    Barrow-In-Furness, United Kingdom BAE Systems Full time

    **Job Title**:Security Advisor - Access Control **Location**:Barrow-in-Furness. We offer a range of hybrid working arrangements **Salary - **Competitive **What you’ll be doing**: - Coordinate and carry out security tasks based on relevant policies, standards, procedures and best practices of the assigned workstream - Respond to and maintain records of...

  • Crewing Officer

    3 weeks ago


    Barrow-in-Furness, United Kingdom James Fisher and Sons plc Full time

    About the role As our Crewing Officer you will arrange crew changes for nominated vessels, plan the right seafarers to the right ships ensuring high standards of compliance. You will also provide important support to the crew such as ensuring crew deployments are conducted safely, efficiently and with a high priority on costs. In this role you will...

  • Offshore Coordinator

    4 weeks ago


    Barrow-In-Furness, United Kingdom EarthStream Full time

    **Job Details**: **Sector**: Offshore Wind, Renewable Energy**Location**: Barrow-in-Furness District**Job Ref**: CR/116157_1674491716**Job Type**: Contract**Salary**: Negotiable per day**Expiry Date**: 22 February 2023**Contact**: Joseph Read-Dominguez- **Duration**: 6 months**Start Date**: ASAP **Offshore Coordinator (1 week on/1 week off) - Working 1 set...

  • Principal Engineer

    2 weeks ago


    Barrow in Furness, United Kingdom CareerBliss Full time

    Chartered Engineers develop solutions to engineering problems using new or existing technologies, through innovation, creativity and change and/or they may have technical accountability for complex systems with significant levels of risk. The Principal Engineer - Change Management will be able to apply their subject matter expertise and domain experience to...

  • Principal Engineer

    2 weeks ago


    Barrow in Furness, United Kingdom Matchtech Full time

    Chartered Engineers develop solutions to engineering problems using new or existing technologies, through innovation, creativity and change and/or they may have technical accountability for complex systems with significant levels of risk. The Principal Engineer - Change Management will be able to apply their subject matter expertise and domain experience to...


  • Barrow-In-Furness, United Kingdom Northern Trains Full time

    **BUSINESS FUNCTION**: Operations Central and West **GRADE**:Conductor **SALARY**:£23,417 to £31,665 per annum - depending on experience. **ROLE TYPE**: On Site **HOURS**:Rolling 35 per week - We are looking for an enthusiastic and highly skilled Qualified Train Conductor to join Northern. - At Northern, we play a vital role connecting millions of...