Spa Treatment Manager

Hamilton Princess & Beach Club in Bermuda now has an exciting opening for a Treatment Manager to join their spa team.For more than a century Hamilton Princess & Beach Club is Bermudas only luxury urban resort. Our world-class accommodations internationally revered modern art collection celebrated restaurants spa and more are why we appeal to Bermudas luxury travellers as well as our magical team of colleagues.Here at the iconic Pink Palace we embrace the spirit of being unique passionate and pleasant while keen on turning moments into memories for our guests the Fairmont way.As a member of our Princess Team all Heartists are valued and recognised the same as our guests and local communities. Consider joining us if you enjoy:Connecting guests to the extraordinary place we call homeDiscovering a broad offering of career pathsLearning and thriving among a group of international hospitality professionalsBeing passionate about people and attentive to the world we are globetrottersGoing beyond the walls of our hotel to support our communityTaking pride in our differencesThen this could be THE perfect opportunity for you and we cannot wait to welcome you. #WeAreHamiltonPrincessTasksReporting to the Spa Operations Manager responsibilities and essential job functions include but are not limited to the following:Consistently offer professional engaging and proactive guest service while supporting fellow ColleaguesDemonstrate Fairmont core values in all interactionsEnsure an exceptional guest experience by supervising motivating leading coaching and managing all aspects of therapist team membersFacilitate training on product knowledge protocols and treatment practices as needed to ensure an exceptional guest experienceTrain and assess LQA treatment standards ensuring all standards are in place and executed at all timesConduct daily briefings weekly/monthly departmental communications meetings in a positive motivating mannerManagement of skin care and consumables inventory to budget maintaining adequate par levelsGenerate sales by driving therapists recommending and/or up-selling products and servicesPreparing and presenting monthly reports on therapist KPIsConduct therapist performance appraisals in a timely mannerPractice Management by Walking Around (MBWA) by providing leadership being accessible and visible and inspecting the cleanliness and maintenance of the facility.Ensure all health department standards are upheld with daily inspections of treatment rooms. Maintain a clean hygienic and neat work environment at all times ensuring all equipment is in safe working conditionResolve guest concerns in a prompt and efficient manner following correct documentation and ensuring managers and relevant departments are notified in a timely mannerActing manager on duty in the absence of the Assistant Spa Manager supporting the spa desk operations as requiredProvide an exceptional guest experience by performing skin care treatments utilising facial machinery massage and body treatments in minimum modalities of Swedish Aromatherapy Deep Tissue Hot Stone Body Scrub and Body Wrap in a professional and engaging mannerPerform nail services including natural nail spa manicure spa pedicure gel nail services and depilatory waxing servicesMaintain an ongoing repeat clienteleWilling to provide spa services in indoor and outdoor locationsFollow and ensure compliance with all corporate hotel departmental and safety policies and proceduresParticipate in hotel committeesParticipate in special projects events and promotions as requiredPerform other function related duties and projects as assignedRequirementsQualifications and Skills RequiredA diploma in Cosmetology Beauty Therapy and/or Esthetician license is requiredAt least 2 years supervisory and training experience in massage and spa therapies in a luxury hotel environment is strongly preferredCurrent First Aid and CPR certification is strongly preferredProven ability to focus attention on guests needs remaining calm and courteous at all timesProven strategies to coach teams in achieving key performance indicatorsEnergetic with excellent interpersonal and communication skillsExcellent organisational skills with the ability to prioritise and multi-taskProven ability to work in a demanding fast-paced environmentProven ability to work cohesively as part of a team in a multi-cultural diverse environmentStrong work ethic highly responsible reliable and the ability to work extended hours including evenings public holidays and weekends is requiredBenefitsPackage on OfferFull package details will be discussed at the application/interview stageAPPLY NOW FOR YOUR NEXT CAREER MOVEPlease submit your application along with your most recent CV. Your CV profile will be sent directly to the Hamilton Princess & Beach Club where the team will review your details and contact you directly if they wish to proceed to the next stage.About Hamilton Princess & Beach ClubHamilton Princess & Beach Club A Fairmont Managed Hotel in Hamilton Bermuda. Set in an idyllic locale with a full-service marina and private beach club our iconic Pink Palace hotel has its place in history where memories are made. Key Skills Veterinary Experience,Hotel Experience,Hospitality Experience,Cost Management,Management Experience,Conflict Management,Housekeeping Management,Property Maintenance,Hotel Management,Financial Report Interpretation,P&L Management,Supervising Experience Employment Type : Full Time Experience: years Vacancy: 1