Debt Recovery Officer

1 week ago

Usk, United Kingdom Randstad Delivery (GBS) Full time

Debt Recovery Officer

Debt Recovery Officer - Monmouthshire - Local Government - Training provided

  • Do you enjoy working with numbers and providing excellent customer care?
  • Are you a proven Administrator or Accounts Assistant with excellent people skills?
  • Do you enjoy being out in the community and meeting new people?
  • Are you looking to work with local government that can offer you a long term career with great people and great benefits?

Our leading local authority client is seeking a new Debt Recovery Officer to join the team in Usk. Working along side other Debt recovery Officers, you will play a key role in tracking client account debt and contacting clients to support with recovery of overdue payments. Where needed you will visit and engage clients within the community to promote relationship and educate on process

Benefits include

  • Contract to permanent after probation
  • Expenses paid e.g. mileage
  • Secure Full time / hybrid / remote
  • Excellent organisation and culture
  • Career progression, training and development
  • Full training provided

Duties include:

  • Actively pursue the settlement of outstanding payments, as directed either by telephone, letter or personal in line with procedures
  • Maintain an audit trail of all recovery action taken
  • Track and carry out debt checks where necessary
  • Work in collaboration with colleagues to understand specific client needs
  • Track payments collected / mange internal data
  • Where needed, negotiate instalments or payment plans and monitor
  • Prepare and post any write-off debts
  • Create reports on case load to check progress

Experience needed:

  • Local to the area with own transport
  • Excellent people skills and ability to communicate effectively with the public
  • Experience of working with numbers e.g. Finance Administration or credit control
  • Good IT skills e.g. basic use of Excel, word and emails
  • Good organisational skills
  • Ability to work alone or within a team
  • Immediate to start or short notice

For further details on this position, please apply today

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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