Housing Complaints Officer

1 week ago

Birmingham, United Kingdom Hays Full time

Your new company You'll be joining a leading housing provider committed to delivering exceptional service to tenants. This organisation prides itself on creating positive experiences and resolving issues quickly and professionally. Your new role As a Housing Complaints Officer, you will take ownership of complaints from start to finish, ensuring swift and effective resolution. You'll work closely with tenants, internal teams, and external contractors to provide outstanding customer service and improve the overall tenant experience. This role is pivotal in identifying root causes of complaints and driving continuous service improvements. What you'll need to succeed Proven experience managing complex, high-volume complaints.Strong communication skills with the ability to produce clear, concise reports.Ability to challenge and influence colleagues to achieve positive outcomes.Excellent organisational skills and attention to detail.Experience of housing sector complaint handlingWhat you'll get in return Pay rate: Up to £25 per hour.Contract: 3-6 month temporary assignment.Location: 4 days per week in the office.Opportunity to make a real difference by delivering exceptional customer service and improving tenant satisfaction.

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