Housing Complaints Officer

6 days ago

Birmingham, Birmingham, United Kingdom Hays Full time £3,000 - £36,480 per year

Your new company

You'll be joining a leading housing provider committed to delivering exceptional service to tenants. This organisation prides itself on creating positive experiences and resolving issues quickly and professionally.

Your new role

As a Housing Complaints Officer, you will take ownership of complaints from start to finish, ensuring swift and effective resolution. You'll work closely with tenants, internal teams, and external contractors to provide outstanding customer service and improve the overall tenant experience. This role is pivotal in identifying root causes of complaints and driving continuous service improvements.

What you'll need to succeed

  • Proven experience managing complex, high-volume complaints.
  • Strong communication skills with the ability to produce clear, concise reports.
  • Ability to challenge and influence colleagues to achieve positive outcomes.
  • Excellent organisational skills and attention to detail.
  • Experience of housing sector complaint handling

What you'll get in return

  • Pay rate: Up to £25 per hour.
  • Contract: 3-6 month temporary assignment.
  • Location: 4 days per week in the office.
  • Opportunity to make a real difference by delivering exceptional customer service and improving tenant satisfaction.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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