Supported Housing Worker

6 days ago

Birmingham, Birmingham, United Kingdom Wardour Housing Ltd Full time £132,000 - £150,000 per year

Support Worker – Supported Housing (Full-Time, Birmingham)

Location: Birmingham

Salary: £11.00–£12.50 per hour (depending on experience)

Job Type: Full-time, Permanent

Hours: Monday to Friday, 9:00am–5:30pm (No weekends)

About Us

Wardour Housing provides supported accommodation for adults on benefits, including refugees, asylum seekers, and individuals facing homelessness or mild mental health needs.

We work in partnership with leading housing associations to deliver high-quality accommodation and tailored weekly support to help residents achieve independence and stability.

The Role

We are looking for a Support Worker to join our growing Birmingham team.

You will manage a caseload of residents across several shared and studio properties, providing one-to-one support, ensuring compliance, and maintaining communication with housing associations and local councils.

Key Responsibilities:

  • Manage a caseload of 20–25 residents, providing up to 1 hour of tailored support per week per resident.
  • Keep detailed support notes and logs of all resident contact.
  • Deliver weekly face-to-face support sessions and additional telephone support as needed.
  • Assist residents with Housing Benefit and Universal Credit applications, including gathering documentation and submitting claims.
  • Liaise with Birmingham City Council and housing associations (e.g., Dawson Housing) to chase up and resolve benefit payment issues.
  • Support residents in adhering to licence agreements and property rules.
  • Identify and report improvements or maintenance needs to management.

Requirements

  • Full UK Driving Licence and access to own vehicle (required).
  • Minimum 1 year experience in a supported housing or social care environment.
  • Experience working with vulnerable adults (e.g., refugees, asylum seekers or those with mild mental health needs).
  • Confident using IT systems and mobile devices for recording support notes.
  • Strong written and verbal English communication skills.
  • Enhanced DBS check (required or willingness to obtain).
  • Must be able to reliably commute to or plan to relocate to Birmingham before starting work.

Benefits

  • Free on-site parking
  • Referral bonus for tenant placements
  • Supportive management team and structured training
  • Office based in Birmingham's Jewellery Quarter

A Message from Management

At Wardour Housing, we believe in "More than Housing – A Path to Stability."

We promote accountability, compassion, and innovation in everything we do. For the right candidate, this is an exciting opportunity to grow with a respected and expanding organisation making a real difference in people's lives.

Apply Now

If you're passionate about helping others and want to be part of a supportive, growing team – we'd love to hear from you.

Job Type: Full-time

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