Claims Team Leader

2 weeks ago

Croydon, United Kingdom Markel Full time

Are you looking to develop your career as a Claims Team Leader?

Come and support our Claims team here at Markel

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special

The opportunity:

We have an exciting new opportunity to join our claims team in either our Manchester or Croydon office. The Claims Team Leader will be part of the Before the Event (BTE) Claims Team. The team deals with assessing and handling indemnity provided to policyholders for the purpose of pursuing/defending a range of legal action, including employment, property and contractual dispute and construction.

What you'll be doing:

  • Under the supervision of the Claims Manager, lead and manage a team of claim handlers using best practice including regular 1-2-1s.
  • Support the Claims Manager and other senior leaders in the development and promotion of the legal expenses team.
  • Take responsibility for and oversight of all claims handled within by the legal expenses team to include monitoring and overseeing the progress of individual team members' objectives set by the Claims Manager.
  • Ensure that all claims handled by the legal expenses team are handled in a proactive manner and in accordance with the Claims Philosophy.
  • Take full responsibility and accountability for your workload of claims covering the varied classes of business handled by the legal expenses claims team.
  • Be able to prioritise work, have good time management skills and be able to work to deadlines to see claims through to final settlement in a proactive manner.
  • Have a detailed knowledge of policy wordings and their application for all the varied classes of business handled by the legal expenses claims team.
  • Support the Claims Manager in the oversight of the external service providers and TPAs used by the legal expenses claims team and maximise the effectiveness of who we use.
  • Ensure good and regular lines of communication exist with key brokers and that relationships are maintained.
  • Act on feedback on claims service and address any problems quickly (and escalate if needed).
  • Contribute to claims team projects as required by the Claims Manager

Our must haves:

  • Have proven leadership capability, or demonstrate the ability to lead a team.
  • Have either legal qualifications or will be a claims practitioner with relevant experience including studying towards or having a real desire to study towards CII qualifications.
  • Good Microsoft Office skills, including Word, Excel, Access and Outlook and must become fully competent with our in-house systems.
  • Have excellent time management skills, in order to adhere to demanding service level standards and maintain an active case load.
  • Have excellent written and oral communication skills.

Who we are:

Markel Group (NYSE - MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.We're all about people | We win together | We strive for better | We enjoy the everyday | We think furtherAvencia Consulting are an RPO who provide a recruitment service to our client Markel International.What's in it for you?* A great starting salary plus annual bonus & strong benefits package…* 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave* Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer* There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just thatAre you ready to play your part?Choose 'Apply Now' to fill out our short application, so that we can find out more about you.Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

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