Account Manager

Hybrid (Kingston area 1-2 days per week in office)£60k - £70k + £20k OTE and benefitsPROTECTING FRONTLINE WORKERS ACROSS THE UK'S LARGEST RETAILERS.Market-leading body-worn video technology company with police force pedigree now scaling across UK retail. Major household name clients including supermarkets, high street retailers, and hospitality venues. The retail division just became the company's largest revenue driver at £7.5m.You'll manage a portfolio of 20 established retail accounts with significant untapped expansion potential. Average account penetration is low, refresh cycles are coming, and recurring revenue from subscriptions provides a strong foundation.Your job: proper account management structure, strategic stakeholder engagement, and maximising the £2m+ opportunity sitting in your portfolio.THE COMPANYBody-worn video solutions spanning 40+ countries. Trusted by 70% of UK police forces. Now expanding across retail, local authorities, and commercial sectors. Revenue: £27-30m | Headcount: THE ROLEAccount management role requiring hunter mentality. You'll own 20 retail accounts (£40k-£200k ARR each) where relationships exist, but engagement has been inconsistent. Success means running quarterly business reviews, mapping complex stakeholder environments (Loss Prevention, IT, Security, Health & Safety), identifying expansion opportunities, and hitting £1m revenue target from your portfolio.This isn't passive farming. Some accounts need re-engagement. Some are primed for expansion. All need structured account management.Key Responsibilities:Act as single point of contact for portfolio of 20 retail accountsDevelop and execute strategic account plans with clear stakeholder mappingRun quarterly business reviews independently with senior stakeholdersDrive expansion: cross-site rollouts, new departments, hardware refresh cyclesSecure contract renewals and long-term business continuityPartner with Technical Account Managers and Support for customer successMaintain accurate CRM forecasting and provide market intelligenceCustomer site visits 2-3 times per month across the UK.WHO YOU AREEssential:Minimum 5 years' B2B account management experienceComplex solution sales background (not transactional)Strong fundamentals: account mapping, QBRs, strategic planningMulti-stakeholder management across technical and operational functionsEnergy and presence for senior-level conversationsProven track record of results and career progressionPure sales/account management backgroundUK travel (2-3 visits/month) + office 1-2 days/weekDesirable:Retail sector experience or understandingSaaS or subscription revenue model backgroundSecurity or safety solutions experienceCRM proficiency (Salesforce)Structured sales methodology exposure (MEDDPICC, etc.)THE PACKAGE£60k - £70k base salary£20k OTE (uncapped beyond target)Private Medical InsuranceBirthday off (paid)Holiday purchase scheme (buy up to 5 extra days)Early finish Fridays (aim for 2pm)Hybrid working (office 1-2 days/week + UK customer visits)Employee Assistance Programme (24/7 support)PensionWHY APPLYInherit 20 retail accounts with established relationships and immediate revenue potential from refresh cycles and subscription renewals. Significant expansion runway available - you'll define the strategy and own execution. Technology protects retail workers facing violence that's doubled since 2021. Founder-owned company with police pedigree, strong retail client base (household name supermarkets, high street brands, hospitality venues), and clear 2026 growth priorities. Walk into existing business and prove there's more to unlock.