Fragrance Account Manager

1 week ago

Kingston Upon Thames, United Kingdom COTY Full time

**FRAGRANCE ACCOUNT MANAGER**

**KINGSTON UPON THAMES, BENTALLS**

**ROLE SUMMARY** The main objective of Account Manager is to deliver overall sales objective in their account by meeting Coty’s customer service and sales standards. As well as ensuring in-store excellence of execution.

**BENEFITS ON OFFER**
- Day off on your birthday
- Access to My Coty Shop with fantastic discounts
- Generous family and wellbeing support policies
- Private medical scheme
- Income protection
- Personal leave policies
- Maternity leave from 12 weeks-6 months

**KEY ATTRIBUTES AND BEHAVIOURS**:

- Provides quality Actionable Insight to area manager
- Is a master of knowledge on account
- Establish and maintain strong, effective relationships with key stakeholders
- Lives beauty - Deep understanding for the industry and luxury brands
- Executional excellence - Uncompromising focus on standards, attention to detail and protecting brand equity
- Ownership - Accountability as if your name was on the door
- Relentless and tenacious - always striving for the extra sale.
- Collaborates easily with others and adapts to different working styles
- Able to effectively listen, influence and persuade
- Maximizes time productively
- Adapts to changing priorities as needed is flexible and accountable
- Empowered to use initiative
- Is resilient and adapts to new challenges
- Actively takes charge of self-development and performance growth
- For beauty brands - A proven experience in beauty with a high level of make-up artistry

**KEY ACCOUNTABILITIES**

**Sales and Customer Service**
- Achieve monthly sales targets
- Maintain company benchmarks on ASP, Sales Mix and Split
- Distribution of targets daily, weekly, monthly
- Deliver Coty’s customer service ceremony with every customer
- Build relationships with customers to influence and sell
- Consistently upsell
- For beauty brands**-**Perform Make-Up and skin consultations to drive sales and brand loyalty

**Excellence of Execution**
- Lead by example be a brand ambassador, protecting the equity for Coty brands
- Keep updated on We Live Beauty and mandatory Coty Academy
- Be fully aware of all company and retailer initiatives relevant to your account
- Follow all company merchandising guidelines on both permanent and promotional space
- Accurately complete month end and payroll within set guidelines and time limits, including any required feedback
- Commercial awareness - Coty business performance, competitor activity and market share
- Plan and execute customer eventing ensuring brand equity
- Adhere to Company uniform and grooming guidelines
- Work within the retailer Code of Conduct guidelines and KPIs at all times
- Escalate any issues to Area Manager

**Team working**
- Strong working relationships with the Coty instore team
- Manage and welcome agency staff as part of the team
- Develop effective working relationship with mobile consultants
- Grow networks with the wider Coty team within your area
- Maintain excellent communication with the Area Manager
- Develop and maintain relationships with retailer staff and management
- Be available for ad-hoc mentoring new managers to the business

**Technical Processes**
- Control of ipad and Coty passwords
- Use of MCT - Holidays, sickness, payslips.

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