Dior Fragrance Consultant

Since the launch of its first fragrance, “Miss Dior” in 1947, and its first lipstick, “Rouge Dior” in 1955, Parfums Christian Dior has established itself as one of the world’s most iconic brands; devoted to Christian Dior’s vision of high quality, femininity and luxury. Today, our make-up range is noted for its creativity and innovative product lines; with an unrivalled fragrance catalogue ranging from the feminine fragrance of J’Adore to the sexy, daring fragrances of the Poison range. The ultimate symbol of elegance, excellence and luxury, Dior creates desire by sublimating the beauty of women.

JOB DESCRIPTION - FRAGRANCE CONSULTANT

MISSION

As a Fragrance Expert for Parfums Christian Dior, you are a brand ambassador. In your role, you are responsible for driving fragrance sales by achieving your sales targets while promoting the brand image and providing a personalised luxury service to customers. Through your passion for the brand you will demonstrate an attitude that benefits Parfums Christian Dior always.

**MAIN RESPONSIBILITIES**:
SALES:

- To be an expert on fragrance, able to evoke passionate responses to fragrance notes to inspire and gain new clients
- To provide advice and guidance for other Team Members to develop their own fragrance knowledge and confidence
- To pro-actively sell Parfums Christian Dior products and provide a luxury standard of service to customers
- To be aware of and achieve or exceed sales targets, as set by your line manager
- To pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)

KPI: To achieve sales targets

SERVICE
- To be knowledgeable on all Parfums Christian Dior products and be able to propose personalised products to clients and confidently and appropriately overcome any objections
- Demonstrate products on clients by means of flash make-overs and confidently explain the benefits of each products
- To initiate contact with customers and welcome them both on counter and through traffic stopping
- To identify, understand and reformulate the client needs
- To develop personal relationships with clients and to gain loyalty
- To educate clients on Parfums Christian Dior products and the brand

KPI: To achieve target for Mystery Shopping

GENERAL
- To participate in merchandise management and ensure that it is in line with Corporate guidelines
- To monitor stock levels, report any issues to the Counter Manager and ensure that there is sufficient levels
- To conduct all assigned operational and administrative tasks
- To be a Parfums Christian Dior brand ambassador and representative at all times
- To adhere to all Company procedures and policies, as outlined in the employee handbook
- To build relationships with store management and adhere to all store policies and procedures
- To carry out any additional duties as directed by the management team

POSITION WITHIN THE TEAM

Reports to: BDM

CONTACTS AND RELATIONSHIPS

Internal: Counter team, Area Managers,Retail Managers, RMA’s

External: Parfums Christian Dior clients, Department store colleagues, Department store managers, Department store HR Departments

PERSON SPECIFICATION

In order to be successful in this role, you will be:

- Creative; able to recreate the emotions in clients of what fragrance was designed to encapsulate
- Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
- You will be driven and results orientated, seeking out ways to continually grow the business through events and counter activity.
- Immaculately groomed and presented, you will embody the elegance that customers have come to identify with Parfums Christian Dior.

**Job Type**: Part-time

**Benefits**:

- Additional leave
- Company events
- Company pension
- Employee discount
- Sick pay
- Wellness programme

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Kingston upon Thames: reliably commute or plan to relocate before starting work (required)

**Experience**:

- fragrance sales: 2 years (required)

Work Location: One location