Deputy Chief Operating Officer

5 days ago

London, United Kingdom BACB plc Full time

Additional Info

  • Hybrid Working: 3 days onsite, 2 from home
  • Location: London, Bank
  • Contract Type: Permanent


Job Summary

The Deputy Chief Operating Officer (DCOO) reports directly to the Chief Operating Officer (COO) and will lead the first line Operations teams to ensure daily and ongoing operational delivery.


They are responsible for the internal operations of the Bank and to ensure that controls operate efficiently and effectively across all areas in accordance with all relevant laws, regulations and guidance.


The DCOO is a central member of the COO management team and will also act as a deputy for the COO in terms of the COO’s broader responsibilities.


  • This role will be a Certified Individual position.


Key Work Outputs and Accountabilities


  • Responsibility for the day to day running of the internal operations of the Bank ensuring that the first line operation functions are run efficiently and effectively in line with business requirements
  • Ensures that the first line operational functions have appropriate resources, systems, processes, controls, and policies to support the business strategy.
  • Ensures effective interaction between the Operations Teams to ensure effective working relationships, avoiding silos, promoting cross training and succession.
  • Ensure the ability to evidence and deliver operational efficiency in line with relevant impact tolerance thresholds.
  • Work in partnership with Front Office, Financial Crime, Risk, and other key departments, external to the Operations team, to ensure the smooth delivery of all operational activity across all the relevant teams.
  • Oversight of the 1st line operational financial crime systems and controls in respect of Transactions, in accordance with policies, minimum standards and Financial Crime Risk Appetite set by the MLRO.
  • Reports on the Banks daily operation as well as on plans for upcoming adjustments or developments to the Banks operations strategy
  • Responsible for the development and implementation of policies for daily operations, and communicates these policies to department supervisors ensuring policies are embedded and continue to be fit for purpose
  • Work closely with Front Office colleagues to improve the operational service proposition
  • Provide leadership and management guidance to the Global Transactional Banking Operations teams, developing and investing in individuals to ensure continuous succession into all roles across the team
  • Deputise on behalf of the COO at the Bank’s Operating Committee in the role of Chair, as required, which is responsible for running and managing the Bank on an operational and day to day basis
  • Act as general deputy for the COO across all areas of COO responsibility, including representing COO in his absence at senior bank committees, including Risk Committee, Regulatory Risk Committee, ALCO and EXCO.
  • Other ad hoc tasks as requested


Required Qualifications and Experience

  • Proven experience of leading teams within a Financial Services Institution, ideally with exposure to Trade Finance and / or Banking Operations.
  • Current knowledge of financial services regulation and governance frameworks
  • Ability to analyse processes to identify potential points of failure and assess adequacy of controls and other mitigants
  • Ability to analyse internal incidents, external events, and potential scenarios in order to assess control steps required
  • Strong organisational and change management skills
  • Senior management experience with ability to motivate operational teams
  • Experience in project management and budgeting
  • Excellent communication and negotiation skills
  • Ability to build rapport with colleagues, customers and vendors

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