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Customer Service Adviser
2 months ago
Customer Service Adviser - South OxfordshirePertemps Aylesbury is currently recruiting for a Customer Service Advisor for our client based in South Oxfordshire.No sector experience is required for the role and full training will be provided.Salary: £24,000Hours: Mon- Fri 9am - 5pm ( 1 weekend in 4, with two days off during the week)Duties: Taking inbound customer service calls on behalf of our partnersProviding advice and guidance to the caller based on the nature of their enquiryCreating a case file for each enquiryLiaising with the senior leadership teamGathering feedback from customer to discuss their experience and communicating this with all stakeholdersRemaining on hand and in touch with customers and providing support when requiredMaintaining case notes within our CRM softwareAd-Hoc market research and mystery shopping projectsOffice-based team role with daily KPIs and SLA targets to achieveRequirements:Customer Service experience is a massive advantage, however, training will be given Confident in speaking with people over the telephone Ability to manage multiple tasks at the same time and solve problems when they occurGood communication skills, both written and verballyIT literateBenefits:20 + 8 Bank HolidaysPension SchemeCommission structureFree parkingPerformance related bonusesIf you would be interested in this role, then please apply or call Corinne at Pertemps