Customer Service Adviser

2 months ago


Oxford, United Kingdom Pertemps TM Full time
Customer Service Adviser - South Oxfordshire

Pertemps Aylesbury is currently recruiting for a Customer Service Advisor for our client based in South Oxfordshire.

No sector experience is required for the role and full training will be provided.

Salary: £24,000

Hours: Mon- Fri 9am - 5pm ( 1 weekend in 4, with two days off during the week)

Duties:
 
  • Taking inbound customer service calls on behalf of our partners
  • Providing advice and guidance to the caller based on the nature of their enquiry
  • Creating a case file for each enquiry
  • Liaising with the senior leadership team
  • Gathering feedback from customer to discuss their experience and communicating this with all stakeholders
  • Remaining on hand and in touch with customers and providing support when required
  • Maintaining case notes within our CRM software
  • Ad-Hoc market research and mystery shopping projects
  • Office-based team role with daily KPIs and SLA targets to achieve


Requirements:
  • Customer Service experience is a massive advantage, however, training will be given 
  • Confident in speaking with people over the telephone Ability to manage multiple tasks at the same time and solve problems when they occur
  • Good communication skills, both written and verbally
  • IT literate

Benefits:
  • 20 + 8 Bank Holidays
  • Pension Scheme
  • Commission structure
  • Free parking
  • Performance related bonuses

If you would be interested in this role, then please apply or call Corinne at Pertemps.

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