Operations Manager

2 weeks ago


Midlothian, United Kingdom Omnos Ltd Full time

We are looking to employ a highly driven Operations Manager to join our team at an exciting time of growth and development. This is a great opportunity to join a unique health tech company set for rapid expansion. You will play a significant role in the organisation’s development and in turn will have the opportunity for career development and on-going learning. Reporting to our Operations Director, we're looking for someone with a proven track record in overseeing operations, who is methodical, highly organised, results driven and comfortable working in a fast-paced environment.

Key Role Responsibilities

  • Support the Operations Director with the operational direction and priorities of the business, recommending and driving solutions in support of agreed business objectives.
  • Liaise across business departments to offer operational support, particularly with Customer Service and Logistics.
  • Project management with involvement in timelines and budgets, providing ongoing and clear communication surrounding project progress.
  • Identify operational inefficiencies and develop improvement initiatives.
  • Work with the Product Development Department to test technical platform updates and compile feedback (internal/external) into actionable insights for improvement for both Operations team and Product Development.
  • Work with operation functions to ensure product or service quality meets standards.
  • Identify areas for continuous improvement in quality processes across the Operations functions.
  • Liaise with departments to ensure compliance with regulatory requirements.
  • Produce operational performance reports as required and identify trends and areas for improvement.
  • Communicate with key stakeholders in the business and collaborate with departments on cross-functional initiatives.
  • Assist in creating crisis response plans (Systems, Backups, Business Continuity).
  • Liaise with developers on new systems upgrades and back end changes and managing the impact of platform releases on our customers.
  • Identify training needs within the operations team, particularly on systems / back end updates and workarounds.
  • Providing technical support to users (internal and external) who encounter difficulties with our platform.

Requirements

  • Degree in Computer Science or a similar discipline would be an advantage.
  • Demonstrable experience working in Operations Management.
  • Excellent IT skills with strong technical understanding of Google Workspace and experience in managing and optimising the Google ecosystem.
  • Ability to project manage effectively and meet deadlines.
  • Excellent organisational skills with a methodical approach to developing solutions.
  • Attention to detail with excellent written, verbal and problem solving skills.
  • A process improvement mindset and a critical thinker with an aptitude to digest large amounts of information and devise appropriate solutions.
  • Solid time management skills with the ability to prioritise.
  • A rational thinker under pressure.

If you are a dynamic individual with a passion for driving operational excellence, we invite you to apply for this exciting opportunity.



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