Customer Experience Quality Lead
1 month ago
Customer Experience Quality Lead
Are you an expert in quality test engineering?
Would you like to join our great team?
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.
About the Role
At LexisNexis Intellectual Property (LNIP), our mission is to bring clarity to innovation by delivering better outcomes to the innovation community. We help innovators make more informed decisions, be more productive, and ultimately achieve superior results. By helping our customers achieve their goals, we support the development of new technologies and processes that ultimately advance humanity.
As a Customer Experience Quality Lead, you play a pivotal role in ensuring the highest level of satisfaction for our customers by meticulously assessing, refining, and enhancing their experience with our products. You will collaborate closely with Customer Success Managers (CSMs), technical teams, and various stakeholders to develop and implement comprehensive testing strategies aligned with customer needs and usage scenarios.
Responsibilities
- Work closely with CSMs to gain insights into customer system usage patterns, pain points, and requirements.
- Utilize customer feedback and usage data to understand how our products are utilized in real-world scenarios.
- Develop a comprehensive test strategy that aligns with customer product usage, ensuring that all critical aspects of the customer experience are covered
- Build and maintain a test suite that accurately represents customer use cases, including both functional and non-functional requirements.
- Execute test cases and scenarios to validate the functionality, usability, and performance of our products from a customer's perspective.
- Continuously update and refine the test suite to reflect changes in customer usage patterns, product updates, and new features.
- Work closely with the technical department to ensure that automated testing efforts complement customer experience testing.
- Provide feedback and guidance to development teams to address any issues or enhancements identified during testing
Requirements
- Proven experience in quality engineering or software testing, with a focus on customer experience.
- Demonstrate understanding of customer-centric design principles and methodologies.
- Experience working with Customers and/or Customer Success teams and understanding customer needs.
- Experience managing technical project or technical team.
- Demonstrate Proficiency in test methodologies and frameworks.
- Demonstrate Excellent analytical and problem-solving skills.
- Demonstrate communication and collaboration abilities.
-
Customer Experience Quality Lead
4 weeks ago
London, United Kingdom LexisNexis Intellectual Property Solutions Full timeJob Description Customer Experience Quality Lead Are you an expert in quality test engineering? Would you like to join our great team? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for...
-
Customer Experience Lead
2 days ago
London, United Kingdom Pioneer Selection Ltd Full timeCustomer Experience Lead Salary: Circa £40,000 Location: West London (Remotely on Friday's) My client is a rapidly expanding lifestyle brand, committed to delivering exceptional products and customer service. Our team prides itself on sourcing the best ingredients and offering holistic, nature-inspired products to enhance the lives of our customers. ...
-
Customer Experience Lead
1 week ago
London, United Kingdom Pioneer Selection Ltd Full timeCustomer Experience LeadSalary: Circa £40,000 Location: West London (Remotely on Friday’s)My client is a rapidly expanding lifestyle brand, committed to delivering exceptional products and customer service. Our team prides itself on sourcing the best ingredients and offering holistic, nature-inspired products to enhance the lives of our customers.Skills...
-
Customer Experience Lead
1 week ago
West Kensington, Greater London, United Kingdom Pioneer Selection Full timeCustomer Experience Lead Salary: Circa £40,000 Location: West London (Remotely on Friday's) My client is a rapidly expanding lifestyle brand, committed to delivering exceptional products and customer service. Our team prides itself on sourcing the best ingredients and offering holistic, nature-inspired products to enhance the lives of our...
-
Customer Experience Team Lead
1 month ago
London, United Kingdom Australasian Recruitment Company Full timeA permanent opportunity as a Customer Experience Team Lead in a successful start-up company specialising in high quality pet nutrition! **Customer Experience Team Lead Responsibilities**: - Coaching, motivating and developing the team, carrying out 1-2-1’s and team meetings - Managing day-to-day real-time activities, prioritizing and making risk and...
-
Customer Experience Lead
1 week ago
London, United Kingdom Pioneer Selection Full timeCustomer Experience LeadSalary: Circa £40,000 Location: West London (Remotely on Friday's)My client is a rapidly expanding lifestyle brand, committed to delivering exceptional products and customer service. Our team prides itself on sourcing the best ingredients and offering holistic, nature-inspired products to enhance the lives of our customers.Skills...
-
Customer Experience Lead
1 week ago
North West London, United Kingdom Pioneer Selection Full timeCustomer Experience LeadSalary: Circa £40,000 Location: West London (Remotely on Friday's)My client is a rapidly expanding lifestyle brand, committed to delivering exceptional products and customer service. Our team prides itself on sourcing the best ingredients and offering holistic, nature-inspired products to enhance the lives of our customers.Skills...
-
Guest Experience Agent
1 month ago
London, United Kingdom Guest Experience Full time**“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...
-
Customer and Product Data Quality Lead
1 month ago
London, United Kingdom Hydrogen Group Full timeCustomer and Product Data Quality Lead - London or Manchester - Hybrid Role: Customer and Product Data Quality Lead Location: London or Manchester (Hybrid)* *UK based applicants only They are a leading bank within the financial services who have gone from strength to strength and are one of the top ranked banks for customer service and satisfaction. Our...
-
Customer Experience Insight Lead
1 month ago
London, United Kingdom Vodafone Full time**Context**: By connecting people, places and things, Vodafone Business helps organisations succeed in a digital world. With our expertise in connectivity, our leading IoT platform and our global scale, we can deliver the results businesses need to progress and thrive. As Vodafone is changing to a Digital and Connectivity Services provider, where Digital...
-
Quality Lead
3 days ago
London, United Kingdom Owen Daniels Full timeAre you an experienced Quality professional? Do you have extensive experience within a regulated industry? I want to talk to you! I am looking for candidates who have experience leading the quality function within a regulated business to join my client in Hertfordshire . This position will be responsible for leading the quality function on site ...
-
Customer Experience Supervisor
2 weeks ago
London, United Kingdom Off To Work Full timeDo you thrive on inspiring excellence and elevating standards to pushes the boundaries of customer service? Customer Experience Supervisor Contract Catering Corporate Environment Central London Monday to Friday Salary: £28,500 Great perk & benefits Excellent career development opportunity Our client, the UK's leading Catering Service Provider based in...
-
Customer Experience Supervisor
2 weeks ago
London, United Kingdom Off To Work Full timeDo you thrive on inspiring excellence and elevating standards to pushes the boundaries of customer service? Customer Experience Supervisor Contract Catering Corporate Environment Central London Monday to Friday Salary: £28,500 Great perk & benefits Excellent career development opportunity Our client, the UK's leading Catering Service Provider based in...
-
Customer Experience
1 month ago
London, United Kingdom Critical Project Resourcing Ltd Full timeWe are looking for an individual to lead the Customer Experience at a Local Authority. Ensuring customers can receive information quickly and efficiently whether that be through face-to-face interactions or via telephone or email - Assisting with developing the councils online services to encourage greater use Experience of completing digital...
-
Quality Lead
1 month ago
London, United Kingdom StarRez Full time**About us** StarRez is on a transformational journey, with a loyal and passionate customer base we serve some of the most prestigious organizations in the world including Harvard University, Stanford University, National University of Singapore, University of London, University of Canberra, Vail Ski Resorts (Staff Housing), iQ Student Accommodation (PBSA),...
-
Quality Lead
3 days ago
London, United Kingdom Owen Daniels Full timeAre you an experienced Quality professional? I am looking for candidates who have experience leading the quality function within a regulated business to join my client in Hertfordshire . This position will be responsible for leading the quality function on site and acting as a point of contact for internal and external stakeholders. The ideal...
-
Customer Experience Manager
2 days ago
London, Greater London, United Kingdom Sephora United Kingdom Full timePosition Customer Experience Manager - Newcastle Profile At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty...
-
Customer Experience Technology Lead
3 days ago
London, United Kingdom Northridge Recruitment Full timeJob Description My client are a well-known Retail business with a large presence throughout the UK and internationally. They are currently going through a range of initiatives to designed to improve the technology landscape, optimise business process, and to improve customer experience. As such, the client are looking to bring in a Payments Technical...
-
Customer Experience Lead
1 month ago
London, United Kingdom Government Property Agency Full time**Details**: **Reference number**: - 312012**Salary**: - £51,700 - £62,500- National: £51,700 - £57,700 London: £56,900 - £62,500- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Grade 7- GPA - Grade 7**Contract type**: - Permanent**Business area**: - GPA - Workplace Services**Type of role**: - Business...
-
Cover Customer Experience Supervisor
1 month ago
London, United Kingdom Ambassador Theatre Group Full time**Role**: Front of House - **Salary**: £13.27 per hour - **Type**: Casual - **Closing Date**: 22-06-2023 at 10:00 - **Location**: Phoenix Theatre, 110 Charing Cross Road London Greater London WC2H 0JP **Cover Customer Experience Supervisor** The Phoenix Theatre is a busy musical house in the heart of London and is looking for a **Cover Customer Experience...