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Senior Compliance Officer
2 months ago
- To liaise with internal and external stakeholders as required in order to continually target and maintain 100% compliance across all of the Association’s compliance areas
- To liaise with the Business Improvement team as required to ensure accuracy of compliance data
- To ensure robust and effective processes and procedures are in place to ensure accuracy in relation to all compliance programmes.
- To ensure that all compliance work is actioned in a timely manner and all appropriate internal processes are adhered to including post work checks
- To monitor order completions in relation to compliance work and to take action in relation outstanding orders as required
- To critically evaluate compliance information and KPIs in order to assist in the production of assurance reports covering all areas of compliance performance, processes, procedures, and statutory responsibilities
- To support staff and provide assistance to staff in relation to issues with no accesses to properties as required
- To monitor the number of no accesses to properties by regularly reviewing data with staff and contractors, and to consider new ways of reducing the number of no accesses to properties through positive engagement with your team, colleagues in other teams and contractors
- To review any changes that have been implemented to determine its success, and to provide feedback as required
- To oversee remedial works related to compliance programs, including liaising with contractors
- To cover for members of the compliance team when necessary
- To ensure the Compliance System is accurate and that it is kept up to date through effective monitoring and auditing
- To assist in the development of QL Compliance System in collaboration with other staff as required
- To assist the Head of Assets and Compliance and the Health and Safety Business Partner to develop compliance procedures in line with legislation and industry best practice, in conjunction with the Head of Assets Compliance and Health & Safety Business Partner
- To provide information to the Head of Assets and Compliance to enable effective budget management and in relation to actual and estimated future spend as required to facilitate effective budget forecasting
- To respond to tenant queries, questions or requests appropriately and professionally
- To be the main point of contact for the compliance officers and to provide effective support to them as required
- To effectively manage your team and to ensure that their objectives are monitored and achieved
- To undertake one to one and ‘My Plan’ meetings in accordance with the Association’s procedures, to keep a record of each meeting and to complete any actions from such meetings
- Promote consistently high standards of performance, dealing quickly and positively with unacceptable behaviour, attitudes and performance
- To manage situations of staff absenteeism whilst maintaining a tenant focused service at all times and to complete organisational paperwork as necessary
- To manage PPE where applicable
- To manage lone working arrangements and monitor lone working compliance where applicable
- To set targets and monitor staff productivity, investigate instances of underperformance and report to the Head of Assets & Compliance
- To provide constructive feedback to your team where errors have been made when raising orders for compliance works, and to implement improvements to prevent such errors occurring again
- To ensure the members of your team receive appropriate training in line with their responsibilities and to liaise with
- Health & Safety compliance in the social housing sector
- Setting up, monitoring and updating Health & Safety Compliance programmes in a social housing environment
- Experience in delivering an excellent customer focused service
- Experience of liaising with various types of internal and external stakeholders
- Experience in using housing association database systems
- Experience in managing staff
- Knowledge of health and safety legislation applicable to the building / construction / surveying / social housing sector
- Knowledge of housing association health and safety compliance tasks
- Ability to communicate effectively at all levels to all internal and external stakeholders
- Interest in developing self and in Continuous Professional Development (CPD)
- Ability to identify inefficient ways of working
- Excellent people skills and the ability to adapt to a diverse range of situations
- Full UK driving licence and access to a motor vehicle
- 25 days plus statutory holidays (pro rata for part time staff)
- AXA PPP Private Healthcare Insurance for you and your dependents
- Access to 1/80th CARE pension
- Death in service of 3 times Annual Salary
- Occupational Sick Pay scheme that gives up to 6 months full pay
- Enhanced Maternity and Paternity pay
