Project Officer

Provide day-to-day support for project/team activities such as planning, monitoring, change control, quality monitoring, risk and issue monitoring and management and project reporting. Manage the Digital Transformation team diaries, making decisions on whether and when appointments are made, based on the issue and the workload. Schedule and provide administrative support for project meetings, and other general meetings. Prepare and type correspondence, reports, minutes and any other associated documents ensuring that work is produced in an accurate and timely manner.

Improvement and Monitoring Research background information and undertake enquiries to support projects, including contacting other external organisations for information. Be proactive in supporting projects by analysing project progress, identifying risks undertaking initial data analysis and where possible resolving problems to allow the projects to progress. Communications Communicate information which can be sensitive and contentious to staff across all levels including senior management and UHB representatives. Adopt high levels of discretion in the management and retention of confidential/sensitive information regarding the change programme.

Assist in the development of presentations and written updates in order to communicate to project teams and staff groups. Assist the Transformation Project Team and the wider Digital Services Team in developing reports for Project Boards and other meetings. Participate in team meetings in order to update departmental staff on any project issues/progress. Present project updates to staff groups across the organisation, demonstrating understanding and in depth knowledge of the key issues surrounding the project.

Handle project queries from staff directly or pass on to the most appropriate staff member. Communicate with clarity to staff at all levels on aspects of the project to ensure that consistent and accurate information is available. Develop strong working relationships with stakeholders and use influencing skills to enthuse and persuade staff to adopt changes. Act as the first point of contact for all programme enquiries, making judgements on queries received by the department.

Excellent communication skills including the ability to produce a high standard of written work. Management, Leadership and/or Training Must be able to work autonomously and solve problems for own work area. Digital and Information Develop/utilise information systems/databases to capture and manage project information. Knowledge or experience of change management/project management methodologies.

Analyse and interpret statistical data to support service redesign pilots.