Software Support Technician
4 weeks ago
My client based in Reading are looking for a Support Specialist to support their customers in the use of using their on-line learning platform. Previous technical or software support would be preferable. This is a Hybrid role paying £25-28Kpa depending on experience.This role will suit a career minded, driven candidate with excellent attention to detail.My client are committed to employee development and this could lead to a career in Account Management, Software Development or Team Management.• To respond promptly to customer inquiries and requests on tickets that will be logged through the CRM tool.• To handle and resolve customer complaints, then escalating to senior management when a resolution cannot be identified, all within agreed KPI guidelines.• To obtain and evaluate all relevant information to maintain quality befitting of a world class support service.• To manage customers’ accounts and databases across the Review, Learn and Insight modules as well as other accounts.• To prepare, analyse and distribute customer activity reports relating to learner progression and completion.• As part of the Support Team (Tier 1), to communicate and co-ordinate with internal departments, including the Technical Team (Tier 2) and Development Team (Tier 3)• To facilitate working closely together across disparate teams and widely varying time zones with clear communication to ensure a collaborative approach.• There will be business driven goals (KPIs) to achieve each year – these will be a combination of company and personal goals and will have an impact on your personal remuneration
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IT Support Technician
3 weeks ago
Reading, United Kingdom Focus Resourcing Full timeWe are seeking an IT Support Technician to work closely with the IT Manager to maintain the IT infrastructure and support staff in completing tickets and conducting second / third line support. **As the IT Support Technician, you will be responsible for**: - Ensure the smooth running of supported IT systems - Maintaining the security of all IT hardware...
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IT Support Technician
1 week ago
Reading, United Kingdom IT Talent Solutions Ltd Full timeIT Support Technician is required for my client based in the Thames Valley area. Rate**:145 - 185 p/d** YOU MUSTHAVE PREVIOUS EXPEREINCE WORKING IN PROFESSIONAL SERVICES. My client is a renowned Legal firm who are looking for someone to cover for a **6-month period**. Driver’s license highly desirable. The IT Technician will provide end user support,...
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IT Support Technician
2 months ago
Reading, United Kingdom Ernest Gordon Recruitment Limited Full time**IT Support Technician** **£30,000 - £35,000 + Training + Bonus + Hybrid Working + Company Benefits** **Reading** Are you an **IT Support Techncian** looking for a stable and secure role within an internationally recognised construction company who offer a **Mon-Fri, hybrid working** role, a generous **bonus structure**and a **friendly working...
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IT Field Support Technician
1 month ago
Reading, United Kingdom Edward Mann Group Full timeWe are currently looking for an **IT Field Support Technician** in Berkshire for our client to provide support for internal staff, members, and overall community by responding to inquiries and support requests. The IT Field Support Technicianreceives and responds to inquiries through the IT ticketing service. **Responsibilities (but not limited to)** -...
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IT Support Technician Schools
4 weeks ago
Reading, United Kingdom hireful. Full timeAre you an IT Support professional looking for your next career opportunity? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? You will work on site within schools across Reading and Berkshire, ensuring that IT systems and services are always available so that students and staff can always perform...
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Software Support Technician
1 week ago
Reading, United Kingdom Parkside Full timeMy client based in Reading are looking for a Support Specialist to support their customers in the use of using their on-line learning platform. Previous technical or software support would be preferable. This is a Hybrid role paying £25-28Kpa depending on experience.This role will suit a career minded, driven candidate with excellent attention to detail.My...
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Cluster Ict Support Technician
1 month ago
Reading, United Kingdom Aston Education Ltd Full time**Job**:Cluster ICT Support Technician **Organisation**: Multi-Academy Trust (Education) **Locations**:Reading, Berkshire **Annual FTE Salary**: £20,720 - £22,876 for 1st Line or £22,876 - £25,257 for 2nd Line (dependent on qualifications and experience) **Start date**: As soon as possible **Contract**:Permanent, part-time 16 hours per week, 52...
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Software Support Technician
1 month ago
Reading, Berkshire, United Kingdom Parkside Full timeMy client based in Reading are looking for a Support Specialist to support their customers in the use of using their on-line learning platform. Previous technical or software support would be preferable. This is a Hybrid role paying £25-28Kpa depending on experience. This role will suit a career minded, driven candidate with excellent attention to detail....
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IT Support Technician
2 weeks ago
Reading, United Kingdom Edward Mann Group Full timeWe are currently recruiting for a client in the Reading area who are searching for an IT Support post - **_within the Education sector - work experience from the Education sector is highly preferred_**. The position will work with the IT Manager to maintain the IT infrastructure and support staff/students. Vital member of the IT team the role will be...
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Test Technician
3 weeks ago
Reading, United Kingdom Orion Electrotech Full timeTest TechnicianSalary - Up to £27,000 p/aWorking Hours - 8:30am - 5:00pmLocation - ReadingJob Type - PermanentSummary: Join the team as a Test Technician and play a pivotal role in supporting the Test Engineer with various projects passing through the Test laboratory. From new product introductions to field support for current products, you'll be at the...
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Test Technician
2 weeks ago
Reading, United Kingdom Orion Electrotech Full timeTest TechnicianSalary - Up to £27,000 p/aWorking Hours - 8:30am - 5:00pmLocation - ReadingJob Type - PermanentSummary: Join the team as a Test Technician and play a pivotal role in supporting the Test Engineer with various projects passing through the Test laboratory. From new product introductions to field support for current products, you'll be at the...
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Software Support
3 weeks ago
Reading, United Kingdom The Source Full timeWe're looking for someone with experience of working in the client support team of a software business, where you deliver user support to clients on the software your company sells and implements. If you have this experience, plus excellent client communications skills, an analytical approach to problem solving and good hands on software skills, and can work...
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Software Support
1 week ago
Reading, United Kingdom The Source Full timeWe're looking for someone with experience of working in the client support team of a software business, where you delivered user support to clients on the software your company sells and implements. If you have this experience, plus excellent client communications skills, an analytical approach to problem solving and good hands on software skills, and can...
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Software Support
1 week ago
Reading, United Kingdom The Source Full timeWe're looking for someone with experience of working in the client support team of a software business, where you delivered user support to clients on the software your company sells and implements. If you have this experience, plus excellent client communications skills, an analytical approach to problem solving and good hands on software skills, and can...
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Software Support
4 weeks ago
Reading, United Kingdom The Source Full timeWe're looking for someone with experience of working in the client support team of a software business, where you deliver user support to clients on the software your company sells and implements. If you have this experience, plus excellent client communications skills, an analytical approach to problem solving and good hands on software skills, and can work...
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Junior Test Technician
3 weeks ago
Reading, United Kingdom Orion Electrotech Full timeTest Technician Salary - Up to £28,000 p/a Working Hours - 8:30am - 5:00pm Location - Reading Job Type - Permanent Summary: Join the team as a Test Technician and play a pivotal role in supporting the Test Engineer with various projects passing through the Test laboratory. From new product introductions to field support for current products, you'll...
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Junior Test Technician
2 weeks ago
Reading, United Kingdom Orion Electrotech Full timeTest Technician Salary - Up to £28,000 p/a Working Hours - 8:30am - 5:00pm Location - Reading Job Type - Permanent Summary: Join the team as a Test Technician and play a pivotal role in supporting the Test Engineer with various projects passing through the Test laboratory. From new product introductions to field support for current products, you'll...
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Software Support
1 week ago
Reading, United Kingdom The Source Full timeWe're looking for someone with excellent client communications skills, an analytical approach to problem solving and good hands on software skills for a software support consultant role within a dynamic, forward looking, fast growing e-learning solutions company. If you have at least a year's user support experience in a software company, and ideally...
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Software Support
1 week ago
Reading, United Kingdom The Source Full timeWe're looking for someone with excellent client communications skills, an analytical approach to problem solving and good hands on software skills for a software support consultant role within a dynamic, forward looking, fast growing e-learning solutions company. If you have at least a year's user support experience in a software company, and ideally...
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School IT Technician
2 weeks ago
Reading, United Kingdom IT Talent Solutions Ltd Full timeMy client is looking for a Senior IT technician who is responsible for managing and providing day-to-day support at the school, whilst supporting other members of the team. They will be responsible for responding to IT support requests in accordance with the helpdesk procedures and priorities and supporting the IT Systems Administrator with 2nd and 3rd line...