Software Support

4 weeks ago

Reading, United Kingdom The Source Full time

We're looking for someone with experience of working in the client support team of a software business, where you deliver user support to clients on the software your company sells and implements. If you have this experience, plus excellent client communications skills, an analytical approach to problem solving and good hands on software skills, and can work in Reading 3 days out of 5, please apply for this software support consultant role within a dynamic, fast growing software business.

You may have provided customer support on any business solution, such as CRM or HR or Finance Software. Its a plus if you have supported e-learning solutions bt not essential. Ideally you will have Advanced Excel skills and some SQL or other database skills. This company offers excellent career progression opportunities due to rapid growth of the company and team, supportive culture and structured training and onboarding.

Salary around £25k to £28k pa plus annual bonus based on company and individual performance. Hybrid full time role with 3 days a week spent in the Reading office near train station and town centre. Hours of work flexible around 9am to 5.30pm or 10:30am to 7pm.

In this role you will:

  • communicate with software users by phone, email and video call
  • respond to requests for assistance from users of the e-learning software within client companies
  • identify problems, bugs, database or user errors
  • provide data analyses, reports and statistics to co ordinators of the e-learning programmes within large prestigious organisations worldwide
  • liaise with colleagues in sales, customer success, development to provide excellent customer service
  • manage support tickets, prioritise cases according to urgency and SLAs
  • escalate to senior support, technical support or developer support as required

You must have:

  • strong communication skills verbally and in writing to communicate with software users and managers
  • previous software support experience - of a business application like CRM or HR or Finance, not solely Microsoft applications and desktop
  • motivation to provide excellent customer service
  • ability to handle a varying workload including peaks of demand
  • analytical skills to understand problems and issues and data
  • motivation to learn and develop as your experience and the team grows
  • a team player attitude to work effectively within the support team and wider company

Its ideal (but not essential) if you have any of the following:

  • advanced MS Excel skills, pivot tables, formulae, v lookups etc
  • SQL or other database skills
  • ability to read and troubleshoot code
  • any VB knowledge
  • experience of supporting e-learning solutions or platforms

Please contact us with a CV to find out more about this interesting role with excellent career development opportunities in a growing company that is leader in its field. A covering letter explaining your interest and suitability is optional but is a plus.

We always handle your data carefully and respectfully and in line with Data Protection Legislation and never send your details to any third party, including prospective employers, without your express permission. By applying to this vacancy you are agreeing that we can process your details as described in our Data Protection Policy and Privacy Policy, which you can find on our website.


ADZN1_UKTJ

  • Software Support

    3 weeks ago

    Reading, United Kingdom The Source Full time

    We're looking for someone with experience of working in the client support team of a software business, where you deliver user support to clients on the software your company sells and implements. If you have this experience, plus excellent client communications skills, an analytical approach to problem solving and good hands on software skills, and can work...

  • Software Support

    1 week ago

    Reading, United Kingdom The Source Full time

    We're looking for someone with experience of working in the client support team of a software business, where you delivered user support to clients on the software your company sells and implements. If you have this experience, plus excellent client communications skills, an analytical approach to problem solving and good hands on software skills, and can...

  • Software Support

    1 week ago

    Reading, United Kingdom The Source Full time

    We're looking for someone with experience of working in the client support team of a software business, where you delivered user support to clients on the software your company sells and implements. If you have this experience, plus excellent client communications skills, an analytical approach to problem solving and good hands on software skills, and can...

  • Software Support

    1 week ago

    Reading, United Kingdom The Source Full time

    We're looking for someone with excellent client communications skills, an analytical approach to problem solving and good hands on software skills for a software support consultant role within a dynamic, forward looking, fast growing e-learning solutions company. If you have at least a year's user support experience in a software company, and ideally...

  • Software Support

    1 week ago

    Reading, United Kingdom The Source Full time

    We're looking for someone with excellent client communications skills, an analytical approach to problem solving and good hands on software skills for a software support consultant role within a dynamic, forward looking, fast growing e-learning solutions company. If you have at least a year's user support experience in a software company, and ideally...

  • Software Support

    1 week ago

    Reading, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Company Insight:nPrivately owned business wide solution platform, supporting sales, marketing, finance and more.nRecognized by industry leading authorities as a leading solution in their space the solution helps drive optimisation and continuity across the entire business.nGlobally established, operating with businesses in over 25 countries.The Role:Join the...

  • Application Support

    2 months ago

    Reading, United Kingdom IT Talent Solutions Ltd Full time

    Application Support / Software Support Analyst required for my Reading based client for a permanent role paying £25-30K Remote working: my client operate a hybrid working model, allowing 2-3 days per week remote working. My client does offer parking and is close to the train station. This role will be a permanent 1st line technical / business support...

  • Software Support

    2 weeks ago

    Reading, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Company Insight:Privately owned business wide solution platform, supporting sales, marketing, finance and more.Recognized by industry leading authorities as a leading solution in their space the solution helps drive optimisation and continuity across the entire business.Globally established, operating with businesses in over 25 countries.The Role:Join the...

  • Software Support

    2 weeks ago

    Reading, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Company Insight: Privately owned business wide solution platform, supporting sales, marketing, finance and more. Recognized by industry leading authorities as a leading solution in their space the solution helps drive optimisation and continuity across the entire business. Globally established, operating with businesses in over 25 countries. The Role: ...

  • Software Support

    2 weeks ago

    Reading, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Company Insight: Privately owned business wide solution platform, supporting sales, marketing, finance and more. Recognized by industry leading authorities as a leading solution in their space the solution helps drive optimisation and continuity across the entire business. Globally established, operating with businesses in over 25 countries. The Role: ...

  • Software Support

    2 weeks ago

    Reading, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Company Insight:Privately owned business wide solution platform, supporting sales, marketing, finance and more.Recognized by industry leading authorities as a leading solution in their space the solution helps drive optimisation and continuity across the entire business.Globally established, operating with businesses in over 25 countries.The Role:Join the...

  • Software Support

    2 weeks ago

    Reading, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Company Insight:Privately owned business wide solution platform, supporting sales, marketing, finance and more.Recognized by industry leading authorities as a leading solution in their space the solution helps drive optimisation and continuity across the entire business.Globally established, operating with businesses in over 25 countries.The Role:Join the...

  • Software Support

    2 weeks ago

    Reading, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Company Insight:Privately owned business wide solution platform, supporting sales, marketing, finance and more.Recognized by industry leading authorities as a leading solution in their space the solution helps drive optimisation and continuity across the entire business.Globally established, operating with businesses in over 25 countries.The Role:Join the...

  • Software Support Technician

    4 weeks ago

    Reading, United Kingdom Parkside Office Professional Full time

    My client based in Reading are looking for a Support Specialist to support their customers in the use of using their on-line learning platform. Previous technical or software support would be preferable. This is a Hybrid role paying £25-28Kpa depending on experience.This role will suit a career minded, driven candidate with excellent attention to detail.My...

  • Software Support Technician

    1 week ago

    Reading, United Kingdom Parkside Full time

    My client based in Reading are looking for a Support Specialist to support their customers in the use of using their on-line learning platform. Previous technical or software support would be preferable. This is a Hybrid role paying £25-28Kpa depending on experience.This role will suit a career minded, driven candidate with excellent attention to detail.My...

  • Software Support

    2 weeks ago

    Reading, United Kingdom JobLookup Full time

    Company Insight:Privately owned business wide solution platform, supporting sales, marketing, finance and more.Recognized by industry leading authorities as a leading solution in their space the solution helps drive optimisation and continuity across the entire business.Globally established, operating with businesses in over 25 countries.Make your...

  • Customer Support Specialist

    3 weeks ago

    Reading, United Kingdom Point of Rental Software Full time

    About Point of Rental...Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.At Point of Rental, we value thinkers and tinkerers, helpers and sellers, and people who just plain make it fun to come in to work each day. We’re an international company, with offices in the United States,...

  • Customer Support Specialist

    3 weeks ago

    Reading, United Kingdom Point of Rental Software Full time

    Job DescriptionAbout Point of Rental...At Point of Rental, we value thinkers and tinkerers, helpers and sellers, and people who just plain make it fun to come in to work each day. We’re an international company, with offices in the United States, the United Kingdom, Australia, South Africa, and Canada, but we’re run like a family business – the...

  • Customer Support Specialist

    3 weeks ago

    Reading, United Kingdom Point of Rental Software Full time

    About Point of Rental...At Point of Rental, we value thinkers and tinkerers, helpers and sellers, and people who just plain make it fun to come in to work each day. We’re an international company, with offices in the United States, the United Kingdom, Australia, South Africa, and Canada, but we’re run like a family business – the meetings are few, and...

  • Customer Support Specialist

    3 weeks ago

    Reading, United Kingdom Point of Rental Software Full time

    About Point of Rental...At Point of Rental, we value thinkers and tinkerers, helpers and sellers, and people who just plain make it fun to come in to work each day. We’re an international company, with offices in the United States, the United Kingdom, Australia, South Africa, and Canada, but we’re run like a family business – the meetings are few, and...