Software Support Technician
3 weeks ago
My client based in Reading are looking for a Support Specialist to support their customers in the use of using their on-line learning platform. Previous technical or software support would be preferable. This is a Hybrid role paying £25-28Kpa depending on experience.
This role will suit a career minded, driven candidate with excellent attention to detail. My client are committed to employee development and this could lead to a career in Account Management, Software Development or Team Management. • To respond promptly to customer inquiries and requests on tickets that will belogged through the CRM tool.
• To handle and resolve customer complaints, then escalating to senior management when a resolution cannot be identified, all within agreed KPI guidelines.
• To obtain and evaluate all relevant information to maintain quality befitting of a world class support service.
• To manage customers accounts and databases across the Review, Learn and
Insight modules as well as other accounts.
• To prepare, analyse and distribute customer activity reports relating to learner progression and completion.
• As part of the Support Team (Tier 1), to communicate and co-ordinate with internal departments, including the Technical Team (Tier 2) and Development Team (Tier 3)
• To facilitate working closely together across disparate teams and widely varying time zones with clear communication to ensure a collaborative approach.
• There will be business driven goals (KPIs) to achieve each year these will be a combination of company and personal goals and will have an impact on your personal remuneration #J-18808-Ljbffr
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IT Support Technician
6 days ago
Reading, United Kingdom Focus Resourcing Full timeWe are seeking an IT Support Technician to work closely with the IT Manager to maintain the IT infrastructure and support staff in completing tickets and conducting second / third line support. **As the IT Support Technician, you will be responsible for**: - Ensure the smooth running of supported IT systems - Maintaining the security of all IT hardware...
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IT Support Technician
1 month ago
Reading, United Kingdom Ernest Gordon Recruitment Limited Full time**IT Support Technician** **£30,000 - £35,000 + Training + Bonus + Hybrid Working + Company Benefits** **Reading** Are you an **IT Support Techncian** looking for a stable and secure role within an internationally recognised construction company who offer a **Mon-Fri, hybrid working** role, a generous **bonus structure**and a **friendly working...
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Testing Laboratory Technician
7 days ago
Reading, Berkshire, United Kingdom ASSA ABLOY Sicherheitstechnik GmbH Full timeAn Amazing Career Opportunity for Test Laboratory Technician The Test Laboratory Technician role is primarily to support the Test Engineer with projects passing through the Test laboratory, These include new product introductions and field support for current products. HID Global powers the trusted identities of the world’s people, places, and...
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IT Support Technician Schools
2 weeks ago
Reading, United Kingdom hireful. Full timeAre you an IT Support professional looking for your next career opportunity? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? You will work on site within schools across Reading and Berkshire, ensuring that IT systems and services are always available so that students and staff can always perform...
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Software Support Technician
2 weeks ago
Reading, United Kingdom Parkside Office Professional Full timeMy client based in Reading are looking for a Support Specialist to support their customers in the use of using their on-line learning platform. Previous technical or software support would be preferable. This is a Hybrid role paying £25-28Kpa depending on experience.This role will suit a career minded, driven candidate with excellent attention to detail.My...
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Test Technician
1 week ago
Reading, Berkshire, United Kingdom Orion Electrotech Full time €28,000Junior Test Technician Job Type - Permanent Join the team as a Junior Test Technician and play a pivotal role in supporting the Test Engineer with various projects passing through the Test laboratory. From new product introductions to field support for current products, you'll be at the heart of ensuring the quality and performance of the company's...
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Test Technician
1 week ago
Reading, Berkshire, United Kingdom Orion Electrotech Full time €28,000Junior Test Technician Job Type - Permanent Join the team as a Junior Test Technician and play a pivotal role in supporting the Test Engineer with various projects passing through the Test laboratory. From new product introductions to field support for current products, you'll be at the heart of ensuring the quality and performance of the company's...
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Junior Test Technician
2 days ago
Reading, Berkshire, United Kingdom Orion Electrotech Full time €28,000Test Technician Salary - Up to £28,000 p/a Working Hours - 8:30am - 5:00pm Location - Reading Job Type - Permanent Summary: Join the team as a Test Technician and play a pivotal role in supporting the Test Engineer with various projects passing through the Test laboratory. From new product introductions to field support for current products, you'll be...
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Junior Test Technician
2 days ago
Reading, Berkshire, United Kingdom Orion Electrotech Full time €28,000Test Technician Salary - Up to £28,000 p/a Working Hours - 8:30am - 5:00pm Location - Reading Job Type - Permanent Summary: Join the team as a Test Technician and play a pivotal role in supporting the Test Engineer with various projects passing through the Test laboratory. From new product introductions to field support for current products, you'll be...
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Software support
1 day ago
Reading, Berkshire, United Kingdom ABR TALENT LIMITED Full time €30,000Privately owned business wide solution platform, supporting sales, marketing, finance and more. Recognized by industry leading authorities as a leading solution in their space the solution helps drive optimisation and continuity across the entire business. Join the growing customer facing team as a Technical Client Support Executive, you will work...
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Technician (Technical Support Technician)
3 weeks ago
Reading, Berkshire, United Kingdom Parkside Full timeMy client based in Reading are looking for a Support Specialist to support their customers in the use of using their on-line learning platform. Previous technical or software support would be preferable. This is a Hybrid role paying £25-28Kpa depending on experience. My client are committed to employee development and this could lead to a career in...
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Software Support
1 day ago
Reading, Berkshire, United Kingdom ABR TALENT LIMITED Full time €30,000Company Insight: Privately owned business wide solution platform, supporting sales, marketing, finance and more. Recognized by industry leading authorities as a leading solution in their space the solution helps drive optimisation and continuity across the entire business. Globally established, operating with businesses in over 25 countries. The Role: Join...
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Customer Support Specialist
4 days ago
Reading, Berkshire, United Kingdom Point of Rental Software Full timeWe work with every member of our staff to help them become the developer/salesperson/trainer/wizard they always wanted to be. We are searching for an outgoing, energetic, and motivated customer support professional to join our team! As a Customer Support Specialist, you will be supporting small to medium-sized entrepreneurs using Point of Rental software....
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Customer Support Specialist
5 days ago
Reading, Berkshire, United Kingdom Point of Rental Software Full timeWe work with every member of our staff to help them become the developer/salesperson/trainer/wizard they always wanted to be. We are searching for an outgoing, energetic, and motivated customer support professional to join our team! As a Customer Support Specialist, you will be supporting small to medium-sized entrepreneurs using Point of Rental software....
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Assembler/ Technician
1 month ago
Reading, Berkshire, United Kingdom g2 Recruitment Full timeRole: Assembly Technician Industry : Automation Manufacture Location : Reading Rate : Negotiable Working Arrangements : Fully on site Hours : 37.5 Contract Length : 6 months What the client is looking for: ~5-10 years' experience as a technician ~ Experience building conveyor systems or special purpose machinery. ~ Hands on experience...
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Design Technician
1 week ago
Reading, Berkshire, United Kingdom Belcan Full timeJoin Our Client's Team as a BIM Technician Belcan Workforce Solutions are recruiting for a BIM Technician for our client, who are a managed service for a major Defence Contractor's Configuration Management function in the Reading area. This will be a Permanent opportunity that benefits from hybrid working. As a BIM Technician, you will play a critical role...
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Design Technician
6 days ago
Reading, Berkshire, United Kingdom Belcan Full timeJoin Our Client's Team as a BIM Technician Belcan Workforce Solutions are recruiting for a BIM Technician for our client, who are a managed service for a major Defence Contractor's Configuration Management function in the Reading area. This will be a Permanent opportunity that benefits from hybrid working. As a BIM Technician, you will play a critical role...
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Assembly Technician
1 month ago
Reading, Berkshire, United Kingdom g2 Recruitment Full timeRole: Assembly Technician Industry : Automation Manufacture Location : Reading Rate : Negotiable Working Arrangements : Fully on site Hours : 37.5 Contract Length : 6 months What the client is looking for: 5-10 years' experience as a technician Experience building conveyor systems or special purpose machinery. Hands on experience assembling...
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Pharmacy Technician/Senior Technician
2 days ago
Reading, Berkshire, United Kingdom Sanctuary Personnel Ltd Full time €27Sanctuary Personnel, a dedicated and award-winning recruitment agency with a TrustPilot score of 4.9/5 and nearly 1000 reviews is currently looking for an experienced and dedicated Pharmacy Technician to take on a new locum role. Pharmacy Technician Pay Rate: £27 per hour (assignment rate) Contract Type: Locum 3 month contract Our fully online and...
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Customer Support Specialist
5 days ago
Reading, Berkshire, United Kingdom Point of Rental Software Full timeAbout Point of Rental... At Point of Rental, we value thinkers and tinkerers, helpers and sellers, and people who just plain make it fun to come in to work each day. We’re an international company, with offices in the United States, the United Kingdom, Australia, South Africa, and Canada, but we’re run like a family business – the meetings are few,...