Client Change Specialist

3 weeks ago

London, United Kingdom SS&C Technologies Full time

About SS&C Technologies

SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.


Job Description

About the Role

  • Change sponsor, oversight and support Governance processes
  • Own change control process for clients, monitor delivery of all associated changes
  • Manage small enhancements
  • Ensure commercial impact of change is understood, agreed and invoiced


Your Responsibilities


Relationship Management:

• Provide contact point for BAU Change requests (CR)


Account Management

• Develop existing client relationships with relevant Management Company(ies)

• Obtain detailed understanding of client's business /products /strategy /requirements and the impact on service offering

• Keep abreast of current client relationship status through the regular review of Management Reports e.g. MI reports, Customer feedback etc


Reporting

• Notify relevant CSM team member of amendments required to procedures / SLA / KPIs for new functionality / technology

• MI reports - Provide input to MI reports on CRs, status & costs


Communication

• Responsible for provision of relevant information to client contacts in a timely manner and in an appropriate format.

• Responsible for liaison with internal operational/IT counterparts to facilitate information flow and appropriate actions


Meeting Management

• Organise, run & participate in CR related meetings (including monthly client project meetings) & conference calls. Chair meetings (where appropriate relative to meeting attendees)


Budgetary Control:

• Monitor 'actual time spent' per CR to ensure accurate & timely invoicing

• Raise CR invoices in a timely manner


Change Control:

Front door/Inception/HLE process

• Validate client change requests where appropriate

• Raise change requests on service now and in Gocheck

• Attend inception meetings in relation to CRs.

• Create or review HLEs/quotes of project requests for onward notification to Client

• Respond to client queries

• Monitor HLE/FE response time with SLA & escalate when relevant

• Review HLEs/FEs & challenge where necessary

• Escalation point for HLE/FE enquiries

• Formal submission of HLE/FE to client

• Seek Client approval of HLE/FE and take forward or close worktrack

• Oversee delivery of CR into live (where a project manager has not been assigned)


Release Scheduling and Information

• Handover 'live' functionality / technology to CSM team members / operational managers


Technical Consultancy

• Ensure client requirements are understood

• Have an up to date knowledge of SS&C functionality and processes


New Business


SS&C Products and Services

• Knowledge of SS&C products, services and technologies

• Notify CSM of additional tariffs relating to new functionality / technologies being implemented


Team Management


Staff Management

• Cascade information across CCM team as appropriate


Sharing Best practice

• Participate in divisional Best Practice discussions


Individual Development

• Responsible for input into own Learning and Development plan & ensure CPD


Your Experience

  • Detailed knowledge of PEP, ISA, Unit Trust, OEIC or Investment Trust Administration.
  • Knowledge of Financial Services regulatory environment.
  • A good understanding of the client service model, business strategy, structure and product offering.


We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.


Background Checks

All offers of employment at SS&C are subject to background verification checks, including a 5-year employment history, proof of eligibility to work in the hiring location, proof of address, credit check and criminal record check (where permitted by local law). The accuracy of all information you submit as part of your application is vital and may be used as part of the background-checking process should you be successful.

  • Client Onboarding and Support Specialist Fix Linux

    6 months ago

    London, United Kingdom Client Server Full time

    Client Onboarding and Support Specialist (FIX Linux) London to £100k + equity Opportunity to join a well funded start-up within the cryptocurrency space that have produced a high performance, ultra-low latency ECN (Electronic Communication Network) that processes billions of messages per day. As a Client Onboarding and Support Specialist you will play a...

  • Client Change Specialist

    2 weeks ago

    London, United Kingdom SS&C Technologies Full time

    Job Description About SS&C Technologies SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000...

  • Client Change Specialist

    3 weeks ago

    London, United Kingdom SS&C Technologies Full time

    About SS&C TechnologiesSS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and...

  • Client Change Specialist

    2 weeks ago

    London,, UK, United Kingdom SS&C Technologies Full time

    About SS&C TechnologiesSS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and...

  • Client Change Specialist

    3 weeks ago

    London Area, United Kingdom SS&C Technologies Full time

    About SS&C TechnologiesSS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and...

  • Client Change Specialist

    3 weeks ago

    London Area, United Kingdom SS&C Technologies Full time

    About SS&C TechnologiesSS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and...

  • Change Leadership Specialist

    6 months ago

    London, United Kingdom Cyclotron, Inc. Full time

    **Change Leadership Specialist** **Summary** Cyclotron is looking for a Change Leadership specialist (full time employee) within our Employee Experience practice to help our clients successfully navigate change. The Change Leadership specialist will be responsible for the project-level change leadership plans and outcomes that maximize employee adoption...

  • Diversity Training Specialist

    7 hours ago

    London, Greater London, United Kingdom EA Change Full time

    Job Title: Diversity Training SpecialistAbout the Role:We are seeking a talented Diversity Training Specialist to join our team at EA Change. As a Junior Software Trainer, you will play a key role in designing and delivering training platforms across the insurance industry.Key Responsibilities:Collaborate with the team to create and deliver in-person and...

  • Client Change Specialist – Aviva Investors

    3 weeks ago

    London, Greater London, United Kingdom Aviva Full time

    About the Role:We are seeking an experienced Client Change Manager to join our Aviva Investors team. As a key member of the Aviva Client Change team, you will play a crucial role in delivering change initiatives that align with our strategic objectives and values.The ideal candidate will have a proven track record of successfully delivering end-to-end change...

  • Financial Change Management Specialist

    3 weeks ago

    London, Greater London, United Kingdom Capco Full time

    Capco is a global technology and business consultancy that helps clients in the financial services sector succeed in an ever-changing industry. We are seeking a skilled Financial Change Management Specialist to join our team.About the CompanyWe have a deep understanding of financial services, including finance, risk, and compliance, as well as financial...

  • Climate Change Sustainability Specialist

    1 month ago

    London, Greater London, United Kingdom Eden Smith Group Full time £45,000

    Career Opportunity:We are seeking a skilled Climate Change Sustainability Specialist to join our team at Eden Smith Group. As a specialist in this field, you will play a crucial role in supporting corporate clients in reducing their carbon emissions. Your expertise will be instrumental in developing and implementing sustainability strategies that drive...

  • Change Governance Specialist

    3 weeks ago

    London, Greater London, United Kingdom Aviva plc Full time

    Job DescriptionThe Change Governance Specialist will be responsible for overseeing and governing the change pipeline with outsource Operations providers across Investment Operations, Performance Measurement, Client Reporting, Mandate Monitoring, Fund Accounting, Transfer Agency, Custody, Aladdin Services, and Market Data. The role requires identifying...

  • Change Management Specialist

    3 weeks ago

    London, Greater London, United Kingdom TechNET IT Recruitment Ltd Full time

    **Job Title:** Change Management Specialist**Location:** Fully Remote**Salary:** £50,000 (Prorated)We are seeking an experienced Change Management Specialist to lead change management initiatives for a pivotal IT project. This contract role offers a unique opportunity to develop and implement effective change strategies that facilitate seamless adoption...

  • Climate Change Specialist

    1 month ago

    London, Greater London, United Kingdom Adecco Full time

    Job DescriptionWe are seeking an experienced Climate Change Specialist to join our Air Quality & Climate Change team. As a key member of the team, you will have the opportunity to shape the future of our work in this fast-moving and globally important area.The RoleThis role is designed for a Senior Consultant or Principal Consultant with proven experience in...

  • Change and Adoption Specialist

    3 weeks ago

    London, United Kingdom Peregrine Full time

    At Peregrine, we’re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Project Change Professionals in large government organisations to Software Developers in the private sector – we are always in search of the best talent to place, now.  How Specialist Talent...

  • Client Director

    3 months ago

    London, United Kingdom Sheffield Haworth Full time

    IntroductionSheffield Haworth is a global consultancy founded in 1993. We have a history of assisting our clients in realising their potential and delivering a competitive advantage in a fast-changing world. Our vision is to be a leading global consultancy in people and transformational change. Our services include executive search, on-demand and interim...

  • Regulatory Change Delivery Specialist

    3 weeks ago

    London, Greater London, United Kingdom Investec Full time

    Join Investec, a specialist bank serving clients in the UK and South Africa, as a Regulatory Change Delivery Specialist. This role focuses on ensuring effective change delivery for our regulatory programme by coordinating project efforts, managing risks, and overseeing budgets.Job Description:Prioritize and manage time effectively across multiple...

  • Change Communications Specialist

    6 months ago

    London, United Kingdom Aspen Insurance Holdings Full time

    Reference: ASPUKRS00087 , Fixed Term Contract - Full Time **About us**: Since Aspen was founded in 2002, we have become a leading, diversified specialty insurance and reinsurance company. We respond thoughtfully and creatively to find the best outcomes for our clients and business partners through carefully-tailored solutions. We believe the way we work...

  • Change and Adoption Specialist

    4 weeks ago

    London, United Kingdom Peregrine Full time

    At Peregrine, were always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Project Change Professionals in large government organisations to Software Developers in the private sector we are always in search of the best talent to place, now. How Specialist Talent Works: At...

  • Business Change Specialist

    3 weeks ago

    London, Greater London, United Kingdom Red 10 Full time

    About the RoleWe are looking for a talented Business Change Specialist to join our team at Red 10. As a Business Change Specialist, you will work closely with business stakeholders to analyse business processes and workflows.You will deliver high-quality business requirements from key stakeholders on a full end-to-end basis, including documentation in...