Head of Major and Complex Claims

3 weeks ago


Birmingham, United Kingdom Vallum Associates Full time

Job Title: Head of Major and Complex Claims


Location: London

Contract: Full-Time, Permanent

Are you an experienced Claims Loss Adjuster looking to take on a leadership role? We have an exciting opportunity for a Head of Major and Complex Loss Adjuster to join our clients growing team, where you will lead, manage, and shape the future of their major loss division.


Key Responsibilities:

  • Leadership: Oversee the team of specialist loss adjusters, ensuring the highest standards of service delivery.
  • Case Management: Lead the investigation and resolution of high-value, complex insurance claims across various sectors.
  • Strategic Growth: Develop and implement strategies to expand and enhance the major loss division.
  • Client Relations: Build and maintain strong relationships with key clients, insurers, and other stakeholders.
  • Training & Development: Mentor and develop team members, fostering a culture of continuous improvement.
  • Risk Management: Ensure compliance with industry standards and regulatory requirements.


What We’re Looking For:

  • Experience: Proven experience in loss adjusting, with a focus on major and complex losses.
  • Leadership: Strong leadership skills with experience managing and developing high-performing teams.
  • Technical Expertise: Deep knowledge of insurance policies, claims handling, and loss adjusting processes.
  • Communication: Excellent client-facing and negotiation skills, with the ability to manage challenging stakeholders.
  • Qualifications: ACII/FCILA or equivalent professional qualifications are highly desirable.


Why Join Us?

  • Innovative Environment: Work with a dynamic team that is committed to innovation and excellence in the insurance industry.
  • Career Development: We invest in our people, offering training, development, and clear career progression opportunities.
  • Impactful Role: Play a pivotal role in shaping the success of our major loss operations.



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