UK Major and Complex Loss Property Director

4 weeks ago


Birmingham, Birmingham, United Kingdom Crawford & Company Full time

Equal Opportunities

Crawford & Company is committed to fostering an inclusive work environment where diversity and inclusion are integral to our strategy. Our approach is built on three core elements:

Consciousness

We strive to create a workplace where everyone feels valued and respected, regardless of their background. Our goal is to attract and retain top talent from diverse backgrounds.

Capability

We invest in our people's development, providing opportunities for growth and advancement. Our team members are equipped with the skills and knowledge needed to excel in their roles.

Culture

We aim to create a culture that is inclusive, supportive, and collaborative. Our team members are encouraged to share their ideas and contribute to our success.

We welcome applications from all candidates who share our values and are passionate about creating an inclusive work environment. If you're looking for a challenging and rewarding role, we encourage you to apply.

Functional Knowledge

  • Proven experience in handling major and complex loss claims to a high standard
  • ACILA qualified

General Background, Experience & Professional Qualifications

  • Extensive knowledge of commercial and domestic losses
  • Likely to have a market/client reputation
  • Regular contribution to technical papers/presentations to internal and external stakeholders
  • Experience of staff mentoring/development

Key Responsibilities

  • Working with existing mentors and peer reviewers to maintain a high standard of consistent product
  • Development of staff handling £50-250K claims
  • Contribute to training and development programmes
  • Drive continuous improvement in technical delivery and enhanced customer/claim outcomes
  • Contribute to technical guidance documents on key topics/areas

Behaviours

  • Ability to work on own initiative
  • Ability to demonstrate attention to detail
  • Excellent customer service and communication skills
  • A positive attitude and a proactive approach to solving problems
  • Able to co-ordinate a variety of actions concurrently
  • Ability to communicate and motivate at a variety of experience levels
  • Quality focused
  • Team focused – working with colleagues throughout the business
  • Competent use of technology – Excel, PowerPoint, Word, Teams etc


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