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IT Support Specialist
3 months ago
company Business Systems Department plays an important role of supporting all
things ‘IT
An exciting opportunity has been created for a Service Desk Analyst to
supplement the existing Service Desk team.
**Why join us?**
Sir Robert McAlpine is celebrating 155 years of history, as a family owned
business that has stayed true to its values. Through the years weve developed
a culture very much our own - creating an environment that brings out the best
in people who share our commitment to excellence.
Right now, were excited about continuing the companys legacy through the
projects and opportunities ahead. Join our collaborative team to achieve more
from your career by proudly building Britains future heritage with us.
As a Service Desk Analyst, you will be responsible for:
* Troubleshooting IT issues and requests – the day-to-day operational resolution of technical support issues
* Maintaining & promoting use of Knowledgebase
* Monitoring Service Desk statistics to improve efficiency
* Working closely with other Analysts and Teams to help resolve issues and improve support responses
* Back fillingproviding cover for other Analysts
* Effectively capturing information if a ticket needs to be escalated to another team
* Learning from other teams and cross training knowledge back into Service Desk team
The ideal candidate must have the following skills:
* Strong analytical skills and solution driven
* Patient and understanding to customer needs
* Strong communication skills at all levels
* Ability to prioritise
* Willingness to adapt and learn
* Technical skills and knowledge
* Active Directory
* Windows client (10) and Server OS
* Networking knowledge (LAN, WAN, etc)
* Android OS
* Knowledge of Microsoft cloud products (O365)
* Minimum 2+ years IT support experience
Desirable:
* IT related qualifications
* Root cause analysis skills
* MS Technical Certification
* ITIL Knowledge
**Rewards**
Were ready to invest in you and your future, and offer wide-ranging,
performance-related progression opportunities. Our competitive rewards
packages feature flexible benefits to fit your lifestyle and priorities.
**Wed love you to join us in proudly building Britains future heritage.
Apply online now.**
Sir Robert McAlpine is focused on being a truly inclusive employer, even if
you dont meet every single requirement, wed still love to hear from you.
Especially if youre part of a group that is under-represented in
Construction. Our goal is for Sir Robert McAlpine to proportionally represent
the diversity of the working population in society. As a family-run business
with strong family values, our aim is to ensure that Sir Robert McAlpine is a
supportive, empowering and inclusive environment for every member of our team.
