Account Director

About the RoleAs an Account Director, your role will be pivotal in growing revenue within our Mid-Market customer base. This will be achieved through your deep industry knowledge and ability to build strong and influential relationships with key C-Suite stakeholders within those organisations. You will act as an advisor, helping your clients to understand their pain points and where our solutions can add real value.Using the appropriate discovery tools, you will gain insights into the needs of our customers, short and long term, leveraging your in-depth knowledge of the Zellis suite of products to increase revenue, whilst ensuring that our customers are powered to provide exceptional employee experiencesExecutive stakeholder management is key to success for this role. Your ability to influence the buying process from start to finish will be crucial to creating lasting & trusted relationships, that positively impact our NPS score, making us the go to HR, Payroll and WFM provider.Having a growth mindset, you will actively seek new opportunities, enabling you to exceed targets whilst creating a customer centric culture, fostering positive relationships with your account base.Internal stakeholder management is also key. Working with our experts across the business you'll build a plan aligned to your customers that meets the Zellis business requirements and strategy of the customers for mutual success. A plan you will own and be accountable forYou will understand customer risk and management to ensure that Zellis retains their customer baseIn this role your key responsibilities will be:Customer Relationship Management: Building long-term relationships with customer C-Suite members, ensuring their success with our HR, Payroll and WFM software solutionsThought Leadership: Act as a thought leader for our customers, being a trusted partner that means you are the first person they think of for adjoining HR & Payroll servicesStrategic Planning: Really understand your market. Create white space analysis and own, develop and execute account strategies aligned with customer goals and growth targetsRevenue Growth: Identify upsell and cross-sell opportunities to expand customer engagement & ‘stickiness’ increasing annual recurring revenueLeadership: Whilst this role does not carry people management, your impact on others is key. Mentor and guide others to deliver exceptional customer experiencesTarget Driven: Leveraging your network and customer relationships to exceed your targetsAct as Product Champion: Use discovery tools to deep dive into our customers requirements in the future and provide solutions from our suite of Services, using your influence to drive revenueDemand Generation: Remembering that every conversation is a lead, take proactive actions to drive demand generationPipeline Management: Through effective pipeline management ensure that it is sufficient to meet or exceed targetsForecast Reporting: Accurately maintain forecast information ensuring that all commercial risks are highlighted and recovery plans are in placeStrategic Direction: Ensure that all interactions with Customers are aligned to the Zellis strategic goals, feeding back into your and the Mid Market teams strategic planMarket Intelligence: Using your network and disruptive selling techniques, draft a territory strategy to ensure that we stay ahead of our competitorsSkills & Experience Proven track record in Account Management in the HR, Payroll & WFM tech or SaaS industryStrong understanding of HR, Payroll& WFM processes and software (e.g., ATS, payroll, performance managementExceptional communication, negotiation, and presentation skillsAbility to manage multiple high-value accounts simultaneousStrategic thinker with a results-driven mindsetPreferred QualificationsExperience with complex customersFamiliarity with tools like NetSuite, HubSpot, or similar CRM platformsKnowledge of current HR & Payroll trends and compliance requirementsBenefits & Culture Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe everdayUnstoppable togetherAlways learningMake it countThink scaleOur people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportiveWe also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:A competitive base salary, plus cash car allowance and commission.25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.Private medical insurance.Life assurance 4x salary.Enhanced pension scheme with company contributions up to 8.5%.A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle &leisure.