Unified Communications Manager

2 weeks ago


Castleford, United Kingdom Nigel Wright Recruitment Full time

Role Description


Our client are looking for a Unified Communications Service Delivery Manager


  • Telecoms Services: Responsibility for corporate and operational telecoms services, including management of third-party contracts and support for LAN/WAN, microwave connectivity, mobile device management, and other telecoms services supporting the operational network.
  • ITIL Processes: Joint responsibility for all ITIL processes, including the transition of new and retiring telecoms services.
  • Business Continuity Plans: Ownership and maintenance of business continuity plans for telecoms services.


Key Responsibilities


  • Team Management: Lead teams to deliver telecoms roadmaps, ensuring project delivery deadlines and maintaining BAU service levels.
  • People Management: Lead a team of over 20 direct reports.
  • Supplier Performance Management: Oversee performance management of suppliers providing telecoms and mobile support services.
  • Network Development and Maintenance: Develop, test, and maintain corporate and operational communications networks, including handling configuration, documentation, and reporting.
  • Telecoms Infrastructure Documentation: Ensure telecoms infrastructure is fully documented, with tested business continuity plans and continuous review of current design to plan for future changes.
  • Stakeholder Collaboration: Work with Executive and Senior leaders, as well as key vendors and partners.
  • Service Operations Management: Manage telecoms service operations, including ongoing contract and service level management for third-party SaaS providers.
  • Budget Management: Oversee a telecoms budget of approximately £6 million.


Experience


  • Minimum of 3 years in a Telecoms management role.
  • At least 5 years of experience managing telecommunications systems and networks.
  • Strong understanding of telecommunications infrastructure, technologies and protocols.
  • Experience managing third-party contracts.
  • Proven experience in managing and leading a technical team.
  • Knowledge of telecommunications standards and regulations.



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