Infrastructure Technician

DescriptionInfrastructure TechnicianLocation: Basingstoke (BSN01)Due to the nature of our support requirements this is an office-based roleOur purpose is to make the world more sustainable by building trust in society through innovation. As an Infrastructure Technicianyou will contribute to this bysupporting and augmenting the existing Shared Service to provide infrastructure support on a 24/7 shift pattern.Your role will involve:Event Management: Monitor Notifications and Events generated by automated systems and act as required when particular events/notifications occur.Incident Management: Incident logging triage and assignment on multiply ITSM toolsets such as Jira Service Management and ServiceNow. Manage the Incident to resolution in conjunction with the 3rd parties keeping the Service Desk record in both Toolsets updated in accordance with agreed Work Instruction and assign any escalations to 3rd Line and / or Service Management.Support Service Management on the reporting of incidentsProblem Management: Will manage monitor and resolve Problems in accordance with agreed SLAsPatch and Signature Deployment: Deployment of monthly security patches to Microsoft server environments using the Microsoft WSUS toolset and regular signature deployments for tools such as Trellix and Tenable.Change Management: Support and participate as required in all Change Management ActivitiesRequest Fulfilment: Will receive and action Service Requests from customer; changes including add change or remove access from secure environments.Your transferable skills and experience:Active Directory (DHCP/DNS/GPO)Windows Server& RDSVMware ESXi and VMware vCenterCore routing and switching using Cisco IOS and JUNOSCisco Firepower and Cisco ASA firewallsAnti-Virus management and reporting Trellix EPO maintenanceSupporting secure IT infrastructuresZabbix ECKmonitoring toolsetsFujitsu Primergy serversNetAppVeeam backup and restoreAwareness of ITSM toolsets Jira Service Management and ServiceNowPatch managementWSUS toolset knowledgeJuniper ApstraPlease note: Its still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in Infrastructure Support this could be the next opportunity for you.Due to the role requirements you will need to be eligible and willing to obtain a high level of security clearance.Expected workingThis is a 24/7 role which is based on a rolling 4 days on 4 days off (alternating Days and Nights). Each shift is 10.5 hrs to fulfil 37 hours per week. This could be on an early or late start rotated as directed by service delivery/team lead.Your benefits:26 Days annual leave plus public holidays (3 flexible)Pension Double matching contributions of up to 10%Life assuranceCompanywide incentive plansYour choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)Perks at work employee discountsEmployee assistance programme / virtual GPWork Your Way is our approach to flexible working this is available from day 1 of joiningRecruitment processThe recruitment process consists of a one stage interview.We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email if you would like to apply through the Disability Confident Interview Scheme.Achieve togetherWe are recognised as a responsible and inclusive employer:Not only are we a certified Disability Confident Leader a Times Top 50 employer for Gender Equality a Top 75 employer for Social Mobility accredited with the Living Wage Foundation and a signatory for the Race at Work Charter but we are also committed to the United Nations standards for LGBTI and a Stonewall Top 100 Employer.We are people centric:Our hybrid work environments enable you to Be Completely You.Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion#LifeAtFujitsu#DNSRequired Experience:IC Key Skills Ruby,Disaster Recovery,Active Directory,SOA,Cloud,IaaS,PowerShell,AWS,Infrastructure,Linux,VPN,Hyper-V,VM,IP,Identity Employment Type : Full-Time Experience: years Vacancy: 1