2nd Line Support Engineer

1 week ago

Hampshire, United Kingdom ITECCO Full time

**?NEW VACANCY, INTERVIEWING THIS WEEK?**

**Role: 2nd Line Support Engineer - Citrix**
**Location: Southampton, Hampshire (Hybrid)**
**Salary: up to £35,000 DOE**

**Don't miss out**

**?? ??
NOW is your time to join one of the biggest names in the legal sector**

My favourite client is welcoming a **2nd Line Support Engineer - Citrix** to join their team on a permanent basis
You'll gain hands-on experience being heavily involved in project work, providing 2nd Line Support to clients and customers, and gain exposure and training on 3rd Line tickets for you to grow and develop into the best IT Engineer you can be.
If you have a passion for progressing in your career and have a drive for delivering excellent customer service, this is the perfect role for you
You'll be based in the Southampton office (hybrid) providing Citrix and 2nd Line Support and will have the following skill set:
**-Citrix - 100% Citrix environment.**
(In-depth knowledge in the use and administration of Citrix. This might involve troubleshooting such as terminating user sessions, re-establishing failed connections, ensuring sessions are appropriately split across our Citrix servers and more).
**-Azure - Extensive knowledge.**
(In-depth knowledge of Azure including direct work experience within a firm operating using Azure Active Directory).
**-Networking knowledge - Intermediate standard.**
(An intermediate standard - this would be limited to diagnosing faults with confidence so that infrastructure-related incidents can be effectively relayed, ruling out any obvious causes such as a device without power, laptop not connected to Wi-Fi etc).
**-Excellent Customer Service and ability to problem solve**

**Other key skills**:

- Active Directory - permissions, users, groups
- Windows Server 2003+
- ITIL environment (desirable)
- ServiceNow / an equivalent ticketing system
- Problem-solving skills
Let's not forget the vital part.....the incredible benefits of this 2nd**Line Support Engineer - Citrix**role
28 days holiday, rising to 30 after 5 years.
Employee Assistance Programme.
Cycle to work scheme.
A bonus when they hit their profit target
Season ticket loan.
Many, many social events and exercise classes
Pension scheme, enhanced family policies, and mental health and well-being.
Life Assurance and private medical insurance.
Study sponsorship and internal training to progress in your career.
- This role would suit somebody within the following position:

- IT Helpdesk, IT Support, IT Support Analyst, 2nd Line Support, Desktop Support, IT Support Technician, IT Support Engineer, Second Line Support, IT Helpdesk Analyst, Citrix IT Support Engineer, Citrix Administrator_

  • 2nd Line Support Engineer

    2 days ago

    Hampshire, United Kingdom ITECCO Full time

    **?INTERVIEWING THIS WEEK, DON'T MISS OUT?** **Role: 2nd Line Support Engineer** **Location: Southampton, Hampshire (Hybrid!)** **Salary: up to £35,000 DOE** **Don't miss out!** **?? ??** **Do you have a passion for delivering high-end customer service? This is the perfect role for you!** My favourite client is welcoming a **2nd Line Support...

  • 2nd Line Support Engineer

    1 week ago

    Hampshire, United Kingdom ITECCO Full time

    **INTERVIEWING THIS WEEK, DON'T MISS OUT** **Role: 2nd Line Support Engineer** **Location: Southampton, Hampshire (Hybrid!)** **Salary: up to £35,000 DOE** **Don't miss out!** **Do you have a passion for delivering high-end customer service? This is the perfect role for you!** My favourite client is welcoming a **2nd Line Support Engineer**to join their...

  • 2nd Line System Admin Engineer

    6 days ago

    Hampshire, United Kingdom Fujitsu Full time

    Description2nd Line System AdministratorBasingstoke - 5 Days Customer SiteShift Working (0andon a Weekly Rotating Pattern)Our purpose is to make the world more sustainable by building trust in society through innovation. As an 2nd Line System Administrator you will deliver value for our customers by exploring new technologies within a team that values...

  • 3rd Line Storage Engineer

    6 days ago

    Hampshire, United Kingdom Fujitsu Full time

    Description3rd Line Storage Support EngineerBasingstoke - Fully OnsiteShift Working (0or)Our purpose is to make the world more sustainable by building trust in society through innovation. As an 3rd Line Storage Support Engineer you will contribute to this by working with new technologies within a team that values the sharing of ideas to build a better...

  • 3rd Line Directory Services Engineer

    6 days ago

    Hampshire, United Kingdom Fujitsu Full time

    Description3rd Directory Services EngineerBasingstoke - 5 Days Customer Site (Travel to other customers sites on a periodic basis)Shift Working (0andon a Rotating Pattern)Our purpose is to make the world more sustainable by building trust in society through innovation. As an 3rd Line Directory Services Engineer you will deliver value for our customers by...

  • 3rd Line Core Engineer

    6 days ago

    Hampshire, United Kingdom Fujitsu Full time

    Description3rd Line Core EngineerLocation:Basingstoke(Travel to customer site required)Due to the nature of our support requirements this is an office-based role.We are looking for a 3rd Line OS Core Engineer to join our team of 2nd and 3rd Line engineers. Your role will involve assisting high profile user community daily contact with customers and stake...

  • Third Line Support Engineer

    1 week ago

    Hampshire, United Kingdom Lorien Full time

    **THIRD LINE SUPPORT ENGINEER** **(INSIDE IR35)** Lorien Global have partnered up with a Global IT service provider. We are actively recruiting multiple 3rd line support Engineers on a permanent basis. This role will be working on site 5- days a week based in Basingstoke with occasional travel to customer sites. **ROLE PURPOSE**: We are looking for...

  • DV Cleared

    3 weeks ago

    Hampshire, United Kingdom LA International Computer Consultants Ltd Full time

    Role: 3rd Line Directory Services Engineer Location : Basingstoke Clearance required: DV Level Shift Working (0700 - 1500 and 1100 - 1900 on a Rotating Pattern) We are looking for a 3rd Directory Services Engineer to join a small dynamic team of 2nd and 3rd Line engineers. Your role will involve carrying out planned activities via a Change Management...

  • Ict Support Engineer

    1 week ago

    Hampshire, United Kingdom CV Screen Full time

    **ICT Support Engineer Hampshire Salary up to £26,000 + Benefits + Career Growth Opportunites** **WHO WILL YOU JOIN?** You will join a fantastic IT Support Company who provide support to organisations in Hampshire, London and the North West of England. The company were established over 25 years ago and have a fantastic and friendly management team and...

  • 1st Line IT Support

    3 days ago

    Hampshire, United Kingdom Spectrum IT Recruitment Full time

    This a great opportunity for a passionate IT support engineer to join a well-established client based in Southampton. The successful IT Support Engineer should have 1 year of experience working in IT Support environments, with the ability to work both individually and as part of a team. The role will involve troubleshooting, supporting, and maintaining the...