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Implementations Support Analyst
4 months ago
Implementations Support AnalystOur client based in Sheffieldis currently looking for an Implementations Support Analyst. You will be supporting the Implementation Manager in day-to-day activities in addition to supporting API and Partner integrations and supporting customers internally and externally on new business onboarding.Skills and Responsibilities:Manage Implementation setup portalReview new requests merge and push live within agreed SLAsOverall organisation of the setup portalManage the implementation support queue on Zendesk to assist the internal support team and customers.Attend internal and external implementation calls to support Implementation Manager where required.Keep customers up to date on each stage of the customer onboarding process.Practice a basic understanding of API integrations and continue to upskill your knowledgeMake recommendations for improvements to processes and software.Benefits:BonusPrivate medical coverHybrid workingHow to Apply if you’re Interested in this Job:If this sounds like your perfect role, click Apply without delayImplementations Support Analyst