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Resident Liaison Officer
4 months ago
Position: Resident Liaison OfficerLocation BrentSalary: £30,000k - £32,000 + PackageJob Description:Resident Liaison Officer / Tenant Liaison Officer required for a leading social housing refurbishment contractor. You will be part of a team working on a framework in Brent, North West London and report to the Site Manager.Project:The project consists of FRA works and Void properties (full refurbs) on both street properties and blocks.Client:My client has established itself as one of the largest and most successful providers of social housing refurbishment schemes. They have secured places on a nuumber of the larger frameworks in and around London and the South East. They pride themselves on staff retention and training and have a full order book.What are the Role/Duties? * Make initial contact with tenants * Build customer confidence * Explain all aspects of improvement work * Identify Customer needs (working parents/shift patterns/health issues etc). * Open forum client/management meeting. * Book appointments with tenants * Visit tenants with portfolio of relevant works and design briefs. * Picture surveys * Communicate with tenant throughout works programme * Be the link between tenant and Site/Project Manager * Administration/record keeping * Daily line management meetingsExperience Required:Previous experience as Resident Liaison Officer / Tenant Liaison Officer is essential. Basic all round IT knowledge is required and the successful candidate will have good communication, leadership and people skills.My client is recognised as a place to build a career and there are outstanding opportunities to progress for the right candidate.It is essential that candidates have a full driving licence
