SEI SIPP Technical Operations Director

2 weeks ago

London, United Kingdom SEI1GLOBAL Full time
Responsibilities:

You will be responsible for:

  1. Managing the SEI SIPP operation within the defined SEI risk and control framework to support the product and the in-house and outsourced SIPP administration function.
  2. Providing support and building subject matter expertise on SEI's retirement solutions:
    1. Efficient operating model
    2. Adherence to regulatory environment
    3. Management information and oversight tools
    4. Client reporting - print vendor and system generated documentation with view to digitization
    5. Oversight of third-party vendors
    6. Service Level Agreements (SLAs)
  3. Providing technical and operational guidance and input to assist the solutions team:
    1. Ensure there is a forum for agile development by keeping development requirements updated and providing support to solutions managers
    2. Basic oversight of the Product Specifications and Service Guides at pre- and Post Development to highlight areas of potential change to the services.
    3. Gain a good understanding of SEI’s approach to Agile (Mid-PSI, PSI Planning, Demos, Inspect and Adapt, Sprints, EST, UAT, etc)
    4. Build relationships across the location including the Asset Management and Institutional teams (Master Trusts, DC/DB pension schemes)
  4. Effectively communicating with key stakeholders including:
    1. Supporting the completion of RFPs, sales demonstrations and positioning of solutions within different business operating models
    2. Working with wider solutions and platform teams to build a network and ensure a clear view exists of the front to back service offering and the interactions between these services
    3. Assisting with testing and training of both internal and external resources in the front office solution offering
  5. All SEI employees are responsible for the identification, assessment and control of risks and risk events. Employees will maintain a good understanding of applicable policies, procedures, risk appetites and tolerance relevant to their function and or business unit and are expected to consider current and potential risks when making or informing business decisions. Employees are responsible for the accurate and timely escalation and recording of incidents associated with relevant risks. In addition, employees are responsible for completing all required Risk Management training.
Skills, Knowledge and Experience - What We Need from You:
  1. Leadership skills and management experience.
  2. Significant pensions industry experience, especially SIPP, with an understanding of both the technical pension requirements as well as market knowledge.
  3. Experience in outsourcing of Pension products and SIPP administration (participation in product user groups and initiatives (e.g. STAR)).
  4. Experience in preparing and delivering reports highlighting options and recommendations.
  5. Strong relationship & stakeholder management skills.
  6. Strong commercial and budgetary understanding.
  7. Knowledge of the investment processing industry including a good understanding of retail products.
  8. Proven ability to manage multiple agendas and achieve results.
  9. Project and change management experience, managing multiple stakeholders.
  10. Business writing skills.
  11. Excellent communication and presentation skills.
What We Would Like from You:
  1. Ability to make strategic decisions using data and sound judgement.
  2. Positive attitude and intellectual curiosity.
  3. Organisational and analytical skills.
  4. Customer service and client management experience.
  5. Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection and fun - Please see our website for more information.
SEI’s Competitive Advantage:

To help you stay energised, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, strong pension plan, tuition reimbursement, hybrid working environment, and a work-life balance that enables you to relax, recharge and be there for the people you care about.

We are a technology and asset management company delivering on our promise of building brave futures (SM)—for our clients, our communities, and ourselves. Come build your brave future at SEI.

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